Collect outstanding balances on various Ritchie Brothers platforms
Monitor and provide timely and effective resolutions to outstanding accounts
Responsible for early-stage collections on majority commercial and some consumer accounts
Prioritize collections of accounts within team
Identify process gaps and recommend solutions for improvements
Problem solve solutions for early defaults and collapses and present them to management
Reduce the collapse rate
Track and report work queue results using Excel and qualitative feedback
Negotiate with customers on payment timelines, partial payments, default fees, etc.
Handle operational issues
Perform other duties as assigned
Requirements
5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
Self-motivated individual with initiative and flair for identifying process gaps or prospects for improvement
Solid communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Robust written communication through email
Excellent questioning and probing skills
Core Competencies
Demonstrates expertise in early-stage collections, particularly in auto loans and commercial accounts, while effectively identifying process improvements and negotiating payment solutions. Robust communication skills are essential for understanding customer situations and providing timely resolutions.
Highest-signal resume keywords
Collections Experience
Negotiation Skills
Process Improvement
Communication Skills
Excel Proficiency
ATS Optimization Keywords
Hard Skills
Collections
Auto Loans
Commercial Collections
Financial Institutions
Problem Solving
Reporting
Payment Negotiation
Operational Issue Handling
Soft Skills
Self-Motivated
Initiative
Listening Skills
Excellent Phone Etiquette
Written Communication
Industry Keywords
Outstanding Balances
Default Fees
Customer Accounts
Process Gaps
Qualitative Feedback