Talent Harbour is one of the fastest growing talent management firms in Canada. We help growing organizations with executive search and recruitment, career transition and outplacement, leadership development and coaching, and fractional HR. Our recruiting division, Goldbeck Recruiting, is named one of the Top 25 Executive Search Firms in Canada.

We are owned and led by an award-winning husband and wife entrepreneurial team with a track record of building and scaling companies. We move fast, we care deeply about our clients, and there is significant chance for growth inside this organization for the right person. Beyond service delivery, you are building real relationships.

You stay close to our clients between senior leadership touchpoints, check in proactively, and make sure they always feel looked after. Serving as the primary point of contact for Talent Harbour clients; owning the client experience from onboarding through ongoing service delivery Managing ongoing relationships with HR and operations buyer contacts; VP HR, HR Directors, HR Managers, COOs, VPs of Operations, staying close and checking in regularly Identifying opportunities to expand client engagements across the full Talent Harbour service offering: outplacement, recruiting, coaching, leadership development, and fractional HR Handling client invoicing, AR coordination, and CRM maintenance,



keeping all records current and accurate Supporting general administrative tasks and office coordination as needed Working closely with our VP Client Services, Sales, and Ops to support and grow the Talent Harbour client base You've spent 3–5 years in a client-facing or account management role where you owned relationships, not just responded to them. You've worked on the vendor or service provider side calling on HR or operations buyers and you understand their world.

You're hungry, on your way up, and looking for a role where your performance directly drives your growth. Account managers or client services managers at staffing and recruiting agencies Account managers at outplacement or career transition firms Group benefits account managers, particularly those managing SME books of business Account managers or customer success managers at HR tech or HR consulting firms Minimum 3 years in a client-facing or account management role Experience calling on or servicing HR or operations buyers from a vendor or service provider position Track record of growing or expanding accounts, not just maintaining them CRM experience; Comfortable with scheduling, coordination, invoicing, and administrative tasks alongside client work This is a full-time, in-office role. Performance bonuses tied to client retention and account growth Currently based in Burnaby (Vancouver border), relocating to Port Moody / Tri-Cities.

📌 (Remote) Client Success Manager (Burnaby)
🏢 Talent Harbour
📍 Burnaby