Elevate customer journey and operations as Senior Manager at Samsung Electronics Canada. Lead digital product enhancements to optimize the purchase experience across omnichannel platforms.
In this pivotal role, you will define and manage the product roadmap while overseeing initiatives that streamline operations and improve customer satisfaction. With a focus on automating processes and reducing system issues, you'll work closely with a team of Hybris specialists.
This position demands strategic thinking, exceptional communication, and people management skills, making operational excellence in digital products your priority.
Key Responsibilities:
Create and manage Cx & Operations product roadmap
Oversee performance and identify improvement prospects
Build cross-functional relationships to ensure objectives are met
Define KPIs and monitor implemented features
Ensure thorough documentation of user stories and processes
Requirements:
Bachelor’s degree in Business or related field
5+ years of digital product management experience
Extensive experience with SAP Hybris
Robust analytical and multitasking skills
Proven people management experience
Lead operations and customer experience transformation at Samsung by driving digital initiatives and enhancing product management.
J-18808-Ljbffr