Elevate client engagement as a Client Success Account Coordinator at CarltonOne. Play a pivotal role by managing program execution and driving client satisfaction. As a Client Success Account Coordinator, you will support Client Success Managers in launching client initiatives, resolving queries, and ensuring operational excellence.
This position requires a high level of accuracy, robust time management, and effective communication abilities. You will have the chance to impact how clients experience CarltonOne's rewards platform. Key Responsibilities:
Assist in the implementation and management of client programs
Resolve tickets and escalate complex issues to CSMs
Support daily program management and generate reports
Facilitate communication with CSM for feedback and improvements
Stay familiar with CarltonOne system features and capabilities Requirements:
Proven experience handling multiple projects
Proficient in Microsoft Office, especially Excel
Excellent communication and interpersonal skills
Capable of succeeding in a quick-paced setting
Attention to detail and robust analytical skills Make a meaningful impact in client relations and program success with CarltonOne.