Become the frontline support for Ooma Enterprise as a Support Desk Analyst. Provide Tier 1 troubleshooting for IP telephony issues while delivering outstanding customer service from Wednesday to Sunday.
In this role, you will handle customer inquiries and account issues, working closely with Ooma's Enterprise team to resolve any complications. Ideally suited for detail-oriented candidates with a robust technical aptitude, this position emphasizes problem-solving skills and effective communication.
A passion for helping clients develop their skills and enhance their use of Ooma's platform is essential.
Key Responsibilities:
Provide initial troubleshooting for IP Telephony issues
Assist customers with call flow design and usage
Educate users on best practices for Ooma products
Manage escalations promptly and efficiently
Conduct follow-ups to ensure client satisfaction
Requirements:
Fluent in French or Québécois
Experience in Tier 1 technical support an asset
Knowledge of Networking fundamentals preferred
Solid analytical and problem-solving abilities
Post-secondary education is preferred
Deliver high-quality support and technical assistance as you help Ooma Enterprise customers succeed.
📌 Ooma Support Desk Analyst Role Vancouver (Canada)
🏢 Ooma
📍 Canada
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