Elevate customer success in cybersecurity with Palo Alto Networks as a Technical Support Engineer. Collaborate remotely to address complex post-sales challenges and ensure effective solutions.
As a proactive team member, you will utilize your robust analytical skills while providing expert-level technical support to our top-tier customers. The role involves deep evaluations of issues and delivering tailored assistance, including root cause analysis and upgrade planning.
Your ability to communicate intricate technical matters effectively will foster collaboration across various departments.
Key Responsibilities:
Deliver expert technical assistance on security issues
Own support cases from initiation to resolution
Communicate solutions to technical and executive audiences
Collaborate with cross-functional teams for customer success
Conduct Quarterly Business and Account Case Reviews
Requirements:
7+ years of network security experience
Expertise in TCP/IP, LAN/WAN technologies
Extensive VPN troubleshooting experience
Solid grasp of authentication protocols
Excellent communication skills to diverse audiences
Provide exceptional technical support and drive meaningful solutions in cybersecurity at Palo Alto Networks.
📌 Remote Technical Support Engineer At Palo Alto London
🏢 Palo Alto Networks
📍 London
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