OnSite Rentals is a growing tool, equipment, and van rental company committed to putting the right equipment in the hands of the people who build, fix, and create — and to building the kind of team that makes that possible every single day. We are a people-first organization, and that means the experience we deliver to our customers starts with the experience we create for our team. As the Rental Centre Manager , you are responsible for the overall success of the location.

You are accountable for its customer experience, team performance, fleet utilization, safety culture, and financial success. Through strong leadership and relationship‑building, you will develop a high‑performing team, earn the trust of customers, and drive sustainable business growth. Whether you're supporting a customer, coaching a Rental Specialist, analyzing business metrics, or ensuring the safe operation of the centre, you'll play a critical role in the success of the business.

If you're ready to lead a team and grow a business, and are energized by leadership and achieving results, then you’ll thrive in this role. Lead the customer experience Set the tone for every customer interaction so that your team mirrors the standard of exceptional service you model Engage, qualify, and guide customers ranging from DIYers to skilled contractors toward the best products and solutions for their projects Build lasting relationships with customers that drive repeat business and consistent revenue Address customer concerns quickly and effectively, creating positive experiences that strengthen trust and loyalty Manage rental operations Ensure the fleet is rental-ready — clean, serviced, and available when customers need it Coordinate with Mobile Field Technicians on fleet readiness, repair prioritization,



and availability Oversee the maintenance of accurate and up‑to‑date fleet status in the rental management system Leverage KPI insights to identify trends, address performance gaps, and drive continuous improvement Implement strategic pricing initiatives and uncover growth opportunities that enhance both revenue and customer satisfaction Optimize workflows and resource allocation to improve operational efficiency and manage costs effectively Recruit, onboard, and develop high-performing Rental Specialists, fostering growth and long‑term success Provide ongoing coaching and constructive feedback to strengthen performance, skills, and employee engagement Hold team members accountable to performance expectations and company values through consistent leadership and support Foster a culture of accountability, collaboration, and inclusion where employees can thrive Identify and develop future leaders, building a strong talent pipeline and ensuring long‑term team success Ensure equipment meets safety and compliance standards before being released to customers Maintain a clean, organized, and hazard‑free facility through regular inspections and safety walkthroughs Monitor safety training and certification requirements, ensuring team compliance and readiness Competitive base salary plus performance bonus Extensive training in rental operations, fleet management,



and business systems The prospect to make a direct impact on customer experience, team performance, and business results Comprehensive health and dental benefits 3-5 years of experience in a customer‑facing operational environment, such as tool rental, equipment rental, retail, construction supply, trades, or a related industry ~Strong customer‑service and relationship‑building skills, with the ability to effectively support contractors, tradespeople, and DIY customers ~ Solid knowledge of tools and compact equipment;

experience in the rental industry is considered a strong asset ~ Business and financial acumen, including an understanding of revenue, utilization, margins, and key performance metrics ~ Strong organizational and time‑management skills, with the ability to balance multiple priorities in a fast‑paced environment ~ Proficiency with technology and operational systems, including rental management, fleet tracking, reservations, and reporting tools ~ Passionate about delivering exceptional customer experiences and building long‑term customer relationships A people developer who coaches, mentors, and supports the growth and success of others Commission / Bonus: Tied to store profitability, rental performance, and customer experience Aligned with OnSite Rentals’ national expansion If you thrive on building high‑performing teams, delivering exceptional customer experiences, and owning the success of your operation — this role was built for you – OnSite Rentals is an equal opportunity employer committed to building a diverse, inclusive, and safe workplace. Accommodations are available throughout the recruitment process upon request.

📌 Rental Centre Manager - Brantford
🏢 OSR OnSite Rentals Co
📍 Brantford