Eastlink Work Location: 33 Alderney Drive, Dartmouth, NS (On-site, 5 days per week) Department: Customer Care Reports To: Director, Customer Service & Accounts Receivable Employment Status: Full time, 40 hours per week At Eastlink, our Business Analysts are driven by curiosity, problem-solving, and the opportunity to make a meaningful impact. By transforming data into actionable insights, they help us improve performance and enhance the customer experience to move the business forward. In this role, you'll support our Customer Care and Accounts Receivable teams by providing analysis that helps leaders understand performance and anticipate future business needs.

You'll work across teams to evaluate trends, support planning activities, and recommend improvements that contribute to operational effectiveness and business success. Monitor and analyze key operational, customer service, and Accounts Receivable metrics. Create and maintain reports, dashboards, and performance scorecards.

Present findings in a transparent way to help teams prioritize actions and achieve results. Support forecasting, workforce planning, and sales performance tracking. Partner with leaders to evaluate challenges, answer business questions, and recommend solutions.

Contribute to improvement initiatives that enhance efficiency and support business goals. Are comfortable working with both detailed information and the bigger business picture. Have a strong commitment to accuracy, quality, and continuous learning.





Three or more years of experience in an analytical, financial, operational, or business support role.

Advanced Microsoft

Excel skills, including experience working with large and complex datasets. Demonstrated experience gathering, analyzing, and interpreting business data.

Experience working with performance metrics, forecasting, and operational reporting.

Experience with business intelligence, analytics, or data visualization tools. Post-secondary education in Business Administration, Finance, Accounting, Economics, Analytics, or a related field, is considered an asset.

Experience in a customer service, collections, call centre, or telecommunications environment is considered an asset. Eastlink is proudly family-owned and headquartered in Halifax, Nova Scotia. We care about doing right by our customers, and we’re not afraid to take a different approach to make that happen.

We’re always listening, learning, and adapting because our customers (and our people) expect us to. And just like we invest in our network, we invest in you, with intention and for the long run. Paid vacation and holidays Comprehensive health and dental benefits Company pension plan with employer contributions We’re committed to building a workplace where everyone feels they belong.

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

📌 Required Business Analyst (Dartmouth)
🏢 Eastlink
📍 Dartmouth