Asset Maintenance Pros is a leading provider of modern student and young qualified housing in Waterloo, Ontario. Our architecturally striking communities are designed to deliver an elevated rental experience through premium accommodations, exceptional customer service, and operational excellence. Located in the heart of Waterloo’s university and technology sectors, our communities support fast-paced lifestyles while fostering safe, welcoming, and professionally managed environments residents are proud to call home.

Operational

Leadership & Team Supervision Oversee daily operations of assigned residential portfolios and office functions Provide leadership, guidance, training, and support to Property Administrators and site support staff Support cross-functional collaboration between Leasing, Maintenance, Operations, and Resident Services teams Identifyprocess improvement opportunities and support implementation of operational efficiencies Ensure company policies, procedures, and service standards are consistently followed Resident Experience & Customer Service Support a high-quality resident experience through responsive communication and service delivery Act as an escalation point for resident concerns and administrative issues Ensuretimelyfollow-up and resolution of maintenance requests and resident inquiries Support move-in, move-out, lease renewal, and resident retention processes Maintain professional and positive relationships with residents, contractors, and internal departments Promote a customer-first culture across all interactions Coordinate and oversee unit turnover processes, including inspections, contractor scheduling, cleaning, painting,



and readiness verification Conduct physical inspections of units andcommon areastoidentifydeficiencies and ensure quality standards are met Coordinate contractor access andmonitorproject progress and completion timelines Support operational readiness during peak leasing and turnover seasons Assistwith project coordination, turnover tracking, and operational reporting Maintainaccuraterecords, documentation, databases, and reporting related to operations and turnover activities Ensure compliance with company procedures, quality standards, and operational requirements Support preparation and organization of move-in packages, notices, keys, and resident documentation Assistwith lease administration, renewals, assignments, notices, and related administrative processes Prepare reports, spreadsheets, and tracking tools for operational and management review Support document control and data accuracy across multiple systems ~3–5+ years of experience in residential property management, leasing administration, operations coordination, or a related field ~ Previous experience supervising or leading teams is considered a solid asset ~ Experience within student housing, multi-residential, or high-volume turnover environments preferred ~ Intermediate to advancedproficiencyin Microsoft Office Suite, particularly Excel ~ Experience with Yardi Voyager or similar property management software considered an asset ~ Familiarity with construction, maintenance coordination, inspections, and turnover processes is considered an asset ~ Ability to work flexible hours during peak operational periods, including occasional evenings or weekends asrequired Comprehensive Health and Dental plan Employee Assistance Program #

📌 Resident Services & Operations Supervisor (Ontario)
🏢 Asset Maintenance Pros
📍 Ontario