The Property Manager is responsible for managing a portfolio of residential properties in an effective and effective manner with the highest level of customer service to both residents and owners. Operate within our standards of safety, high quality customer service and efficient operations. Accepts shared responsibility and ownership of projects Supervise and manage administrative and operational staff at the properties within your portfolio. Ensure effective performance management of staff.

Customer Service Relations: Maintain the highest level of customer service in relation to residents and owners. Communicate effectively with all residents and other external parties. Direct and manage resident functions in such a matter as to win and maintain the respect and goodwill of all residents.

Focus on resident retention. Assist and ensure all resident and owner complaints are handled promptly and appropriately. Monitor the timely receipt and reconciliation of rent collections and ensure that relevant statures are followed.

Communicate with residents (verbal and/or written) about rent collections. If needed, organize resident eviction process. Code and approve invoices from suppliers and contractors. Ensure correct and up to date Management Reports including Accounts Receivable, Accounts Payable, variances and monthly inspection reports.

Prepare yearly budgets for the relevant properties.

Building Maintenance: Adhere to SKPM’s property management standards including: legislative requirements, compliance,



safety standards and emergency response procedures. Conduct pre-inspection and vacate inspection of units, note deficiencies and prepare building reports. Place service calls with contractors.

Conduct weekly / monthly inspections of the common areas of the property and rectify any deficiencies. Be a supportive team leader of the Residential Property Management Team. Take initiative to propose improvements of property management processes or procedures.

Work in close cooperation with other Residential Property Managers and the Residential Property Accountant.

Requirements: ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform our property management software functions. A minimum of three years of experience in residential property management or a related field. Solid management and leadership skills.

Excellent communication and relationship building competencies. Strong administrative and organizational skills. Proficient with computers and software. Knowledge of on-site maintenance requirements including dealing with vendors and contracts.

Thank you for your interest in Sterling Karamar Property Management.

Sterling Karamar Property

Management values diversity in the workforce and is an equal opportunity employer. We welcome and encourage applications from people with disabilities and offer reasonable accommodation upon request for candidates taking part in all aspects of the selection process. #

📌 Residential Property Manager - GTA (Toronto)
🏢 Sterling Karamar Property Management
📍 Toronto