Join United as an Account Manager focusing on customer relations, where you will build vital partnerships and enhance service delivery. Drive retention and optimize operations to boost business growth. In this strategic position, your efforts will directly influence client satisfaction and loyalty.

You will collaborate with partner relations to refine service processes and mentor frontline staff. A foundational aspect of this role is engaging with stakeholders to assess performance and ensure best practices across service functionalities. Key Responsibilities:
Act as United's face in the field and build trust with customers
Champion a customer-centric culture to meet service expectations
Spearhead quality assessments and enhancement plans
Analyze regional financial activities and control costs
Manage workforce optimization to improve productivity Requirements:
10+ years in operational management roles
At least 5 years in the Janitorial sector
Bachelor's degree in Business or related field
Superior time management and coaching abilities
Skilled in compliance-driven processes and technology Become the key driver of excellence in customer relationships while enhancing operational efficiency.

📌 Account Manager Customer Relations Focus Kelowna
🏢 United Services Group
📍 Kelowna