Join Fortinet as a Technical Account Manager, the primary technical contact for premium customers. This role enables you to expand your network security knowledge while directly impacting customer success.
You will be responsible for providing exceptional technical support, analyzing customer configurations, and recommending the best actions. Your expertise in network security and robust communication skills will be crucial in educating clients and addressing their needs effectively.
This position requires at least five years of experience in the networking sector.
Key Responsibilities:
Gather and analyze customer network information
Recommend actionable changes based on analysis
Support installations and configurations for clients
Conduct regular technical status updates with customers
Develop documentation for troubleshooting practices
Requirements:
Minimum five years in a relevant technical setting
Solid skills in network security and routing
Experience in Windows applications and scripting
Excellent communications and service-oriented mindset
Relevant certifications like CCNA, CCNP, or CISSP
Make a meaningful impact at Fortinet by supporting client success and enhancing your technical skills.
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