The Operational Excellence Department of Applied Industrial Technologies, an industrial distributor with a $12.5 billion market cap, seeks an experienced SAP Help Desk Associate. The SAP Help Desk Associate serves as the first point of contact for SAP support issues. We are seeking an experienced hands‑on SAP Help Desk Associate to analyze and resolve user SAP issues.

While we prefer candidates to be based at an Applied Industrial Technologies location, we will consider hybrid work arrangements for the right candidate. Support remote users via phone, email, instant message and help desk ticketing software Weigh the impact of problems to end users and other customers in order to assign an appropriate priority and resolution target, escalating if necessary to ensure customer satisfaction Meet departmental customer service metrics for help desk issue resolution Active involvement with the company’s Lean processes driving continuous improvement and waste reduction 1 year of Tier 1 SAP Help Desk problem solving or equivalent to meet/exceed established metrics and customer service standards in a fast paced, service related environment ~ Working knowledge of SAP ~ Ability to react to concerns in a skilled manner ~4 year degree in IT,



business administration or related field OR a 2-year degree from a technical college OR equivalent work experience ~ 1+ year of 2nd Tier Help Desk experience is preferred ~ Microsoft Office Suite knowledge ~ French language a plus Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial

Technologies is built on a philosophy that puts people first. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. #

📌 SAP Help Desk Associate (Saskatoon)
🏢 Applied Industrial Technologies
📍 Saskatoon