The Senior Field Supervision Manager is a frontline supervisor responsible for Tier 1 daily supervisory activities for advisors registered with CIRO at Manulife Wealth Inc. The role is responsible for implementing an effective and effective compliance culture focused on providing advice and supervision to protect clients, the advisory teams, and Manulife Wealth. The incumbent also executes complex reviews, manages escalations, and provides training and guidance to advisors and Field Supervision Associates.

Senior

Managers support both high-value and high-risk advisor offices through onsite visits and partner closely with the Regional Field Supervision Officer and Line 2 Compliance to ensure adherence to CIRO requirements and internal policies. The role requires the candidate be fluent in Cantonese and Mandarin Regular travel to advisor offices within the region is required. Responsible for Tier 1 supervision, approval of daily, monthly, and quarterly trade reports.

Review and approve new accounts and KYC updates. Enhance compliance knowledge on regulatory compliance and supervision requirements and processes. Assist with investigations related to complaints and regulatory inquiries.

Assist the firm in resolving compliance issues with respect to regulatory guidelines and the interpretation of regulations. Tier 1 Supervision & Complex Reviews: approve new accounts and KYC updates. Handle complex supervisory items (e.g., high-risk products, vulnerable clients, outside activities, conflicts, advertising).

Oversee delegation of account-level T1 duties to supervision associates while retaining direct T1 oversight for strategic advisor partners and specialized high-risk areas. Monitor KRIs/KPIs (e.g., exception rates, cycle time, remediation closure) and drive continuous improvement.





Advisor Support & Training: Deliver training to advisor teams on supervisory expectations, conduct onsite reviews to remediate gaps and reinforce controls, and support post audit remediation.

Issue Management & Escalation: Identify and support complaint reviews and regulatory inquiries; elevate significant non-compliance and support remediation; Cross-Functional Partnership: Partner with Compliance, Risk, Legal, and Operations on supervisory matters; support audits by preparing documentation and responding to requests; assist with policy and tool rollouts.

Mentorship & Team Collaboration: Coach and support Field Supervision Associates, share best practices, contribute to training, and participate in team projects and continuous improvement initiatives. The role requires the candidate be fluent in Cantonese and Mandarin ~5-7 years of CIRO dealer supervision or related compliance experience, including leadership of supervisory teams. ~ Strong knowledge of the financial services industry, the Canadian Regulatory framework, provincial securities legislation and the regulatory requirements of CIRO and the provincial securities regulators. ~ Exceptional communication, stakeholder management, negotiation, and influence skills. ~ Proficiency in Cantonese and/or Mandarin. ~ Ability to travel regularly within the region is required. CIM/ RIME and Portfolio Manager Experience.





We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #Le poste annoncé correspond à une vacance existante. 73,725.00 CAD - $122,875.00 CAD Les employés ont également la possibilité de participer à des programmes incitatifs et de recevoir une rémunération liée à la performance de l’entreprise et des individus. Le salaire réel variera selon les conditions du marché local, la région géographique et les facteurs propres au poste, tels que les connaissances, les compétences, les qualifications, l’expérience et la formation.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Nous utilisons des technologies de données et d’analytique, telles que l’intelligence artificielle (IA), ainsi que des outils de traitement automatisé pour analyser et traiter les renseignements que vous nous fournissez ou que des tiers nous transmettent dans le cadre du processus de demande.

📌 Senior field supervision manager (cantonese & mandarin) (Vancouver)
🏢 Société Financière Manuvie
📍 Vancouver