It is the primary responsibility of the Service Tech at Golf Town to provide customer service, sales, merchandise processing and operational functions within the Pro Shop.
Description of Job Responsibilities:
Pro Shop/Club Repair:
- Ensure the merchandising of the pro shop meets company standard.
- Ensure shafts and grip are displayed appropriately.
- Maintain overall housekeeping of work area including general maintenance on all equipment.
- Ensure a high level of proficiency and quality of work on all club shaft repairs and re-gripping.
- Provide knowledge for club grip and shaft specifications.
- Ensure that company safety practices are being followed by associates.
Customer Service:
- Provide customers with highest level of service, emphasizing courteous and knowledgeable assistance to each and every customer.
- Demonstrate the ability to listen to and solve customer issues.
- Understand and be knowledgeable of how to handle customer complaints.
- Be familiar with Company Customer Service policies.
- Answer department phones courteously within three rings.
- Address asset protection issues that may occur within the department in a manner that there is neither a loss to the company nor an uncontrollable situation with the customer.
Qualifications:
- A high school education and computer literacy skills is preferred.
- 1 - 3 Yrs.’ relevant retail sales experience.
- Proficiency in MS Word, Excel, Power Point, Outlook, Internet an asset
- Affinity for luxury golf equipment, apparel and accessories, keen interest in golf and regularly keeping up to date with market trends and new innovations in golf retail
- Strong communication and leadership skills and sound judgment.
- Detail oriented and strong attention to customer service.
- Ability to execute company standards successfully.
- Exceptional interpersonal skills-ability to adapt to meet a wide range of customer needs, able to build rapport quickly
- Creative, creative
- Energetic and enthusiastic
Pro Shop Specific Skills Required:
- Requires re-gripping and re-shafting experience through Company training program
- Strong knowledge of club fitting as well as sales.
Work Hours:
- Flex schedule - some weekends and evenings.
- Work varied shifts, including week days, weekends and holidays.
#J-18808-Ljbffr
📌 PRO SHOP - Service Tech (Edmonton)
🏢 Joingolftown
📍 Edmonton
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