The Jim Pattison Auto Group is seeking a personable, thoughtful, and tech-savvy Service Advisor to be the welcoming face of the Service Department at our Volvo Surrey dealership. As the primary point of contact for Service customers, you’ll play a key role in creating a positive and enjoyable experience. You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

This is a full-time , permanent role of 40 hours per week. The regularly scheduled hours will be from Tuesday to Saturdays from 8:30AM to 5:00 PM. 60,000 – $85,000 annually, based on performance. This position offers a competitive base salary plus performance-based commission tied to service department profitability.

Solid-performing Service Advisors have the opportunity to earn $85,000+ annually. A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our priority and it’s accomplished through the strength of our employees.

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Service customers and ensure the customer’s needs are fully understood Promptly and professionally answer incoming calls to the Service department Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs Prepare accurate quotes for recommended services and obtain customer approvals for repairs Act as the liaison between the customer, the parts department, and the Automotive Technicians Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times Manage customer complaints respectfully and promptly; Conduct vehicle inspection walk-arounds before and after service appointments Ensure a high degree of confidentiality with company and customer information Other administrative duties as assigned Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an asset Previous, related experience in a customer-facing role would be considered an asset Proficiency with Microsoft Office (Word, Excel, Outlook) Strong customer-service skills with a friendly, approachable attitude Good data entry skills, with strong accuracy Ability to work in close proximity to a noisy automotive shop Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold Competitive wages Comprehensive benefits package, including health, dental, and insurance Flexible schedules Manufacturer led training opportunities Access to exclusive corporate discount programs This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

📌 Service Advisor - Volvo Cars Surrey
🏢 The Jim Pattison Auto Group
📍 Surrey