Canada West Harvest Centre is part of a family-owned company that has people throughout Saskatchewan. Be part of a team that ensures the successful service and sales of the CLAAS product range. Together, with our sales partners, we strive to empower farmers to be the best in their fields. Do you have what it takes to work with today’s most advanced agricultural machinery?

The Service

Manager oversees the daily service operations for service department including safety, employee retention and engagement, and profitability. The position manages and directs a team of technicians and support staff while ensuring high quality of work and repairs to customer equipment in the shop or field location.

The Service

Manager utilizes the highest level of customer service and certifies that warranty guidelines are met. Together with the Service Coordinator (if applicable), delegates and monitors the service tasks of all service staff to ensure service goals are achieved and technician efficiency is maximized. Appropriately address customer contacts in a qualified manner to build relationships with customers to increase service sales.

Regularly inspect the service department to identify and mitigate any potential safety hazards. Ensure service staff are following all safety guidelines and safety training is up to date. Monitor the status of all open work orders and ensure WIP is kept within target levels set by Branch Manager and GM.

Accurately quote repairs for internal machines and customer units. Regularly review accounts receivable, working together with the accounting department to keep A/R levels at a minimum.



Review and approve all technician time off requests, ensuring vacation time is used within company vacation procedures and policy.

Conducts machinery inspections of completed technician work. Schedules and organizes Technical Service Training. Together with the Service Writer (if applicable), manages dealership warranty program and ensures documentation is properly completed for warranty or any potential liability claims.

Settles customer disputes effectively and timely. In cooperation with CWHC management and North American Human Resources, hires, trains, develops and appraises staff effectively. Identifies employees’ skills and develops them by coaching and counseling on a regular basis.

Conducts performance appraisals on time and provides continuous feedback on performance. Takes timely corrective action as necessary and in accordance with company policies. Adheres to established company values, practices, policies, and procedures at all times.

Follows and supports compliance with all applicable safety rules, laws, regulations and standards. Two year Ag Diesel Technical Degree or Diploma, Journeyman preferred, not required. ~5+ years’ experience in a field diesel service technician role, preferred, not required. ~ Excellent customer service skills. ~ Proficient with Microsoft Office Suite. ~ Strong English language skills, French and German skills a plus. ~ Ability to travel; may require overnight travel and weekend or evening work. Your contact from our Canada West Harvest Centre Recruiting Team Here you can gain exciting insights into the international working world of our family-owned company:

📌 Service Coordinator- weekends (Kindersley)
🏢 CLAAS Industrietechnik
📍 Kindersley