Become a vital part of the Hard Rock Ottawa Hotel & Casino as a Shift Manager overseeing Table Games operations. Lead your team to provide exceptional guest service while ensuring regulatory compliance and operational efficiency. This full-time permanent role in Ottawa involves managing all Table Games during your shift while mentoring staff and maximizing revenue.

As a leader, you will handle staffing, game limits, and guest issues to enhance the gaming experience. Solid communication and customer service skills are critical for success in this position. Key Responsibilities:

- Oversee all team members on the gaming floor
- Manage effective operations of Table Games section
- Conduct staffing adjustments and table limit reviews
- Ensure compliance with policies and regulations
- Handle guest requests and disputes professionally

Requirements:

- Bachelor’s Degree or equivalent experience
- Minimum two years as a Table Games Pit Manager
- Five years in Table Games roles required
- Knowledge of casino operations and regulations
- Registration as a Gaming Assistant is essential

Lead Table Games operations with expertise and a focus on guest satisfaction at Hard Rock Ottawa.

📌 Shift Manager at Hard Rock Ottawa
🏢 Hard Rock Hotel u0026 Casino Ottawa
📍 Ottawa