AMZ Prep is a North American omnichannel fulfillment company built for e-commerce brands that are done experimenting and ready to scale. We operate 20+ warehouses across the US, Canada, and Europe, run one of the few approved Seller Fulfilled Prime networks on the continent, and serve brands doing $5M-$50M+ across cosmetics, food and beverage, pet, supplements, apparel, home, and big and bulky categories. We move fast, we own outcomes, and we're building a team that matches the ambition of the company.

You'll sit at the center of Fulfillment, Freight, Parcel, Client Success, and Operational Technology. You'll own the ops operating cadence, drive accountability across 20+ partner facilities, and run high-impact projects directly with the COO. Build and maintain the full operating rhythm across the ops org, covering network performance reviews, MBRs and QBRs with 3PL and freight partners, leadership syncs, and capacity planning sessions Define and enforce clear workflows, ownership lines, and handoffs between Fulfillment, Freight, Parcel, and Client Success Manage the operations calendar and all cross-functional coordination Lead root cause analysis across people, process, and systems when SLA, OTIF, or accuracy slips Make sure every escalation produces a documented fix and a process change, not just a fire that got put out Keep Client Success, Sales, and Finance informed on the status of at-risk accounts and sites Account Strategy and Client Experience Partner with Client Success and Operations on strategy for our largest and most complex accounts, covering volume forecasting, capacity planning, network placement,



and service design Build and run account-level operational reviews for strategic merchants Analyze cost to serve, cost per order, and cost per unit by account, and flag margin risk before it compounds Prepare the COO for client-facing conversations with the data and the narrative already assembled Own the operations scorecard end to end by building it, running it, and keeping it current Hold Fulfillment, Freight, Parcel, and Client Success accountable to their weekly and monthly numbers Track network-level performance across on-time fulfillment, SLA percentage, inbound to check-in time, OTIF, inventory accuracy, and throughput Ensure every site, every partner, and every leader has a clear metric attached to them Own the unified operations metrics framework across fulfillment, freight, parcel, and client experience Monitor KPIs against goals and surface risk proactively rather than reactively Translate operational data into a clear narrative for COO-level, leadership, and board communication Be genuinely comfortable in Excel, Looker Studio, and Power BI, and with data more broadly Be the connective tissue between Operations and the rest of the business Work with Sales on network capability, timelines,



and the operational feasibility of new deals Work with Client Success on at-risk accounts and the operational drivers of churn Work with Technology on automation and AI agents that remove manual work from the network Draft strategy docs, meeting agendas, performance updates, and operational briefs Special Projects with the COO Network design, capacity planning, and volume placement across sites New site launches and 3PL and freight partner onboarding SOP, playbook, and partner evaluation model builds across the network Carrier and vendor performance frameworks Own projects end to end, including research, planning, cross-functional coordination, and execution 3-6 years in a Chief of Staff, head of operations, head of supply-chain, operations strategy, program management, or supply chain role at a high-growth company ~ Strong analytical skills, so you can build a scorecard, track performance against targets, and tell the story behind the numbers ~ Comfort with operational data such as SLA, OTIF, cost per order, accuracy, and throughput ~ Clear, accurate communicator who can align teams, run a leadership meeting, and draft a brief without escalating everything to the COO ~ Experience working directly with a COO, VP of Operations, or C‑suite operator, so you understand what real leverage looks like ~ Willing to travel to partner sites for launches, audits, or escalations, roughly 15‑25% of the role ~ Bonus: worked for a brand that used 3PL's We push to raise the bar every day and are obsessed with delivering results for our merchants.

Obsess Over

Data. Data drives how we operate. SLA, OTIF, and accuracy improve across the network of warehouse and freight partners Leadership has one source of truth on operational performance Client experience, NPS, and retention improve across strategic accounts #

📌 Software Operations/Continuous Improvement Director (Mississauga)
🏢 AMZ Prep®
📍 Mississauga