We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. Together we deliver the highest service standards in an engaging and supportive work environment. Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities. Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

As a Spa Manager you will: Ensure effective and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards. Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team. Be responsible and accountable for the actions of Ancient Cedars Spa team members; work as a “hands on manager” assisting the team as they strive to meet and exceed guest expectations.

Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members. Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment. Have an active role in the Health and Safety program within the Spa.





Be the contact person for guests who may require immediate assistance from the Manager, Ancient Cedars Spa, and/or follow up with guest concerns as necessary.

Administer Human

Resources related tasks within the department, including, but not limited to, scheduling, submitting payroll, interviewing, hiring, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants. Create, monitor, and be accountable for the annual budget for Ancient Cedars Spa. Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.

Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa. Attend weekly Management meetings and relay necessary information to the spa team.

The Wickaninnish

Inn is committed to the principles of equality and diversity in the workplace. Exemplary guest service skills and a demonstrated willingness to exceed guest expectations. Minimum 4 years’ management experience in a high-end, full-service luxury facility is necessary.

Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are required. The desire to lead a world-class spa team. Knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.

Working knowledge of Spa Soft, Microsoft Word and Excel, and Maestro are assets. Availability to do shift work and be able to work evenings, weekends and holidays. Previous experience as a Massage or Spa Practitioner, an asset but not required.

Knowledge and familiarity with Comfort Zone, Sea Flora, Jane Iredale, Tofino Soap Company, Sangre de Fruta, and Halfmoon products and services is an asset. Legal authorization to work in Canada.

📌 Spa Manager - The Wickaninnish Inn (Ucluelet)
🏢 Wickaninnish Inn
📍 Ucluelet