Why You’ll Love Working at Ross Video: At Ross Video, you’ll be part of a team energized by innovation, building the cutting‑edge technology that powers the world’s most watched live productions and events. Our products are designed to be intuitive, reliable, and to deliver exceptional results—because our customers’ success is everything to us. If you’ve ever watched live television, breaking news, major sports, or a Hollywood award show, you’ve seen our technology in action.

Join us behind the scenes and help make unforgettable live moments possible.

Date Posted: Sep 3, 2026 Requisition Type: Replacement Position Remote Type: No Remote Travel Required: No The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as‑needed basis for Ross Video products. This role assists customers in resolving issues by providing solutions to technical and service problems and delivers a Superior Customer Experience through effective handling of customer issues and concerns. Provide effective customer service by handling technical support inquiries and following documentation policies.

Answer technical inquiries, ensure proper escalation procedures are followed, and provide pricing information regarding Ross products as required. Participate in the on‑call rotation for emergency services (24 hours a day) as well as the 12:00 p.m. to 8:00 p.m. support rotation. Expedite the return of service spares from the field (RMAs).

Education and Training Technical diploma in Computers, Information Technology, Broadcast Technology, Electrical Technology, or a related field. Additional education and computer courses are considered strong assets. Fluent in English (reading,



writing, and speaking). Fluency in French, Spanish, and/or Portuguese is considered an asset. Strong customer service experience.

Experience working as a Technical Support Specialist or in a related support role. Proficiency with Microsoft Word and Excel.

Experience with Salesforce or a similar CRM system is considered an asset. Access to a personal vehicle. Primarily office‑based environment. Office environment with moderate noise levels. Ross provides competitive compensation, comprehensive perks, and the flexibility you need to do your best work, including flexible hours, generous paid time off, and a wellness allowance.

You’ll also have the opportunity to share in our success through our employee share ownership program and grow your career with ongoing learning and development support.

The pay range for this role in Canada is: $56,000-$65,000 CAD The listed salary reflects the pay range for a role based in Canada. If your experience or compensation expectations differ from the posted range, we still welcome your application. Use of Artificial Intelligence in Hiring Ross uses a secure, closed AI system to support recruitment.

Your information is protected and used only to help us efficiently identify qualified candidates. We want you to bring your authentic self to work, regardless of race, color, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If you require accommodations throughout any stage of the recruitment, assessment, and selection process, please contact our Talent Acquisition team at [email protected] , and we will make all reasonable efforts to accommodate your request. #

📌 Staff Technical Support Technician (Ottawa)
🏢 Ross Video
📍 Ottawa