Lead customer experience initiatives at Toromont in Concord. Drive customer satisfaction by reporting on best practices and engaging with regional operational leaders.

As a Customer Experience Lead, you will be instrumental in implementing Toromont’s customer experience strategy. This full time role requires a blend of customer service, marketing, and operational expertise. You'll engage with various teams to enhance the VOICE of the Customer and ensure high standards for brand loyalty.

Key Responsibilities:



• Implement customer experience strategy across regions • Analyze customer feedback and drive improvement initiatives • Manage data collection and distribution for operational efficiency • Conduct quarterly assessments and implement changes • Facilitate the You’re Appreciated employee recognition program

Requirements: • Bachelor's degree in marketing required • 3-6 years of experience in customer experience management • Strong analytical, leadership, and communication skills • Proficient in Microsoft 365 and data visualization tools • Bilingualism in English and French is an asset

Enhance customer engagement and operational effectiveness while leading change in customer experience at Toromont. #J-18808-Ljbffr

📌 Customer Experience Lead at Toromont (Montreal)
🏢 Toromont CAT
📍 Montreal