Work Term: Permanent Work Language: English Hours: 40 hours per week Education: College/CEGEP Experience: 1 year to less than 2 years Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Participate in the redesign of applications and other software Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,



or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Troubleshoot and resolve technical problems Computer and technology knowledge Device drivers Networking software Networking hardware Networking security Intranet Internet Servers Programming software Database software Programming languages Software development MS Office Wireless networks Work conditions and physical capabilities Fast-paced environment Tight deadlines Repetitive tasks Attention to detail Combination of sitting, standing, walking Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Initiative Organized Team player Ability to multitask Time management Employment terms options Shift Morning Day Weekend Health benefits Dental plan Health care plan Vision care advantages Support for newcomers and refugees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for Indigenous people Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

📌 user support technician (Terrace)
🏢 TCSI Consulting
📍 Terrace