Join Air Liquide as a Customer Experience Representative in Edmonton, providing exceptional support and maintaining operational excellence. Your role will focus on customer inquiries and order processing.
We are searching for a detail-oriented candidate with 2 to 5 years of experience in industrial supply or customer service. You'll serve as a key contact for customers, managing inquiries from orders to technical issues while collaborating effectively within our Customer Experience Centre. This position emphasizes promoting growth and delivering a positive brand experience.
Key Responsibilities:
• Handle high-volume inbound and outbound calls and emails • Process customer orders for industrial and medical gases • Generate quotes using internal CPQ systems • Resolve order discrepancies and delivery issues • Assist Outside Sales with back-office activities
Requirements: • 2 to 5 years in industrial supply or customer service • Robust communication skills in English • Technical proficiency in SAP, Salesforce, and Google Workspace • Good understanding of welding processes and products • Exceptional attention to detail
Enhance customer satisfaction and operational success as part of the Air Liquide Edmonton team. #J-18808-Ljbffr