Student Success Facilitator Manager Position Type: Full-Time Contract (1-year) Reports To: Director, Learner Success and Service Delivery (DLSSD) Hourly Rate: $36.81, plus 4% vacation About FNTI (First Nations Technical Institute) FNTI is an Indigenous-owned and governed post-secondary institution dedicated to serving Indigenous learners. Established in 1985, FNTI has graduated over 4,000 students through certificate, diploma, and degree programs delivered in partnership with Ontario’s colleges and universities.

The Student Success Facilitator

Manager provides strategic leadership, supervision, and operational oversight of the Student Success Facilitator (SSF) team. Provide leadership, supervision, coaching, mentoring, and performance management for SSF team

- Recruit, interview, onboard, orient, train, and support new SSF's
- Conduct meetings, and performance discussions
- Support professional development planning and identify training opportunities
- Monitor team performance and service standards, implementing quality improvement initiatives. Oversee learner support services and ensure consistency
- Develop, implement, review, and improve operational procedures, workflows, and service delivery models
- Learner Success and Case Management Provide guidance and consultation to SSF's with support from the DLSSD
- Support the resolution of sensitive learner concerns while ensuring trauma-informed, culturally responsive, and learner-centred practices
- Collaborate with FNTI staff and community partners to ensure coordinated learner support
- Oversee the planning and implementation of learner engagement initiatives and events.

Strategic

Planning and Continuous Improvement Participate in departmental planning

- Analyze learner success data,



identify trends, and implement initiatives to improve learner satisfaction
- Contribute to budget planning and departmental operations. Bachelor's degree in Education, Social Work, Indigenous Studies, Human Services, Psychology, Community Development, Adult Education, Leadership, or a related field. A combination of education, training, and significant related experience may be considered equivalent. Minimum five years of progressive responsible experience supporting learners, preferably within an Indigenous post-secondary workplace.

Experience developing and implementing operational procedures, service standards, and continuous improvement initiatives.

Experience managing complex learner situations and coordinating multi-disciplinary supports. Strong conflict resolution, coaching, facilitation and interpersonal communication skills. Ability to analyze data and prepare operational reports Demonstrated proficiency with learner information systems, Microsoft office suite, and virtual learning platforms.

Considerable lived, practical, and relevant working experience of Indigenous issues Willing and able to travel occasionally and work overtime as required. Successful candidates must provide a satisfactory Criminal Record Check and Valid Ontario driver's license. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC), applicants may request accommodation at any stage of the recruitment process.

To request accommodation during the application process, please contact [email protected] with the job title and accommodation details. FNTI provides preference to qualified applicants of Indigenous ancestry who self-identify.

Posting

Deadline

📌 Student Success Facilitator Manager (Deseronto)
🏢 First Nations Technical Institute
📍 Deseronto