Driven by a vision to eliminate poverty in our community, Bissell Centre’s data-driven approach is rooted in a deep belief in the dignity, strength, and potential of every individual. Through compassion, optimism, and strong relationships, our prevention and stabilization strategy and programs empower people by supporting our community to secure housing and build sustainable livelihoods. Our community comes from all walks of life, and so does our team—united by a shared commitment to create real, lasting change.

Currently, Bissell Centre is looking for an Extreme Weather Shuttle Support Worker to join our dedicated Extreme Weather Response team as we journey with the Community towards an elimination of poverty. If you’re ready to bring your heart to a fast-paced, collaborative environment, join us in making an impact in our community. As part of the City of Edmonton’s Extreme Weather Response, the Support Worker will provide frontline support on nightly shuttle buses transporting vulnerable community members to safe overnight shelters during extreme cold weather events.

This position plays a vital role in maintaining a safe, calm, and supportive environment on board, assisting passengers in connecting to shelter spaces, basic needs supplies, and broader social supports. This is a seasonal position with the potential to return annually for up to four consecutive winter seasons. Provide on-board support to vulnerable passengers, including de-escalation of conflict and responding to safety concerns.

Encourage riders to connect with the Service Hub for appropriate follow-up supports (housing, income, health, cultural, or other services).



Assist passengers in identifying and accessing appropriate shelter spaces or emergency services. Distribute essential supplies (snacks, water, warm clothing, hand warmers, etc.) The successful candidate will have a minimum of a degree or diploma in a Human Services field with 2-3 years of direct experience working with vulnerable populations.

Experience supporting individuals facing homelessness, poverty, or other complex social barriers. Knowledge of available social, health, and housing services in Edmonton. Culturally safe and trauma-informed practice, including understanding of Indigenous historical and intergenerational trauma.

Able to perform night shift work. for communications, scheduling and data management. We value individuality, are guided by strong values, and are committed to supporting staff growth and wellbeing. Paid Vacation of 3 weeks upon hire and 4 weeks after one-year continuous service with Bissell Centre.

Health Maintenance

Days (in addition to vacation) Extended health, dental, and vision coverage for you and your family Health Spending Account Life insurance and ADD for you and your dependents Benefits coverage during maternity/parental leave Employee and Family Assistance Program (supporting mental and physical wellbeing) Paid time off for optional general holidays Child Intervention Record Check Bissell Centre is an equal chance employer who is committed to diversity within our community and welcomes applications from all qualified individuals regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability.

📌 Support Worker (Overnight) Support Worker (Overnight)
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📍 Edmonton