Work Term: Permanent Work Language: English Hours: 30 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year Experience: 1 year to less than 2 years Work setting Computer hardware or software retailer/wholesaler Relocation costs covered by employer Willing to relocate Tasks Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Supervise other technical support workers in this group Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Perform Web-server backup and recovery operations Provide customer service Manage incidents Supervision 1 to 2 people Certificates, licences, memberships, and courses Associate Computing Professional (ACP) Cisco certified network associate Microsoft certified professional (MCP)



A+ Certification Computer and technology knowledge Android Security software Word processing software .NET MS Windows TCP/IP Security and safety Bondable Criminal record check Transportation/travel information Travel expenses paid by employer Work conditions and physical capabilities Rapid-paced environment Work under pressure Tight deadlines Repetitive tasks Handling heavy loads Manual dexterity Attention to detail Sitting Combination of sitting, standing, walking Standing for extended periods Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Initiative Judgement Organized Team player Screening questions Are you available to start on the date listed in the job posting? Are you currently a student? Do you have experience working in this field? Do you have the required certifications listed in the job posting? Do you meet the language requirements listed in the job posting for the position (English or French)? Employment terms options Day Weekend Financial benefits Gasoline paid Other benefits Transportation provided by employer Parking available Support for newcomers and refugees Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.) Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Support for youths Offers on-the-job training tailored to youth Support for Indigenous people Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations Support for mature workers Applies hiring policies that discourage age discrimination Supports for visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

📌 user support technician (Wetaskiwin)
🏢 Tech-Eyes
📍 Wetaskiwin