Contract Full-Time [BIL 4% with HOOPP] Client Services Ajax, ON, CA Every child and youth living at their full potential About Grandview Kids Grandview Kids provides an array of specialized programs, rehabilitation services, and outpatient clinical treatments to children and youth with physical, communication, and developmental needs. Programs and services – which are delivered at the Centre, in the community, at schools, and in-home – include: medical consultation, assessment, and diagnosis; audiology, autism support; complex care program; occupational therapy; physiotherapy; respite services; social work; speech-language pathology; therapeutic recreation; Grandview Kids actively participates in research to support innovation in rehabilitation science, to advance organizational capabilities, and to better serve caregivers and the developmental needs of their children and adolescents. As an organization, we are dedicated to inspiring possibilities, fostering development, and supporting growth and personal achievement with our clients, caregivers, and team members.

Though a collaborative, multi-disciplinary approach, members of Team Grandview strive to provide culturally safer, inclusive, and innovative evidence-informed care that meets the unique needs of each client.

Grandview

Kids is now accepting applications for the position of: Contract Full time – 37.5 hours per week (1FTE) Salary: $26.11 - $30.54 per hour, depending upon experience Contract Duration: Under the general direction of the Manager, Client Services the Team Assistant executes tasks that support a client's participation in programs and services.

The Team

Assistant's responsibilities may include:



participating in the intake function; providing on-site support to the staff and families; completing data entry; uploading client information into the electronic health record; participating in education, orientation and public relations as required; participating in the Centre's Quality Improvement Program (QIP) activities; Providing on-site support for staff and families as required. Reviewing client charts for communication history and uploading client information to the electronic health record. Using and exporting report data to support data entry and review of upcoming requirements for programs and services.

Providing support to clients, families, partners, staff, and specialty clinics through liaison with the team. Providing administrative support to the Welcome Centre for clients, families, and visitors, including receiving and directing telephone calls and processing cancellations from families, staff, and partners. College diploma in a field related to Business Administration or a similar discipline, such as Medical Office administration, or; ~Familiar with reporting and entering data and running reports according to established procedures into the data bases, as appropriate (e.g., ISCIS- Integrated Services for Children Information Systems ~ Previous work experience in healthcare with scheduling appointments and managing multiple calendars for various disciplines.



~ Ability to multitask and navigate multiple computer programs at the same time while speaking on the phone ~ Extensive knowledge of the principles and practices of administrative services. ~ Other relevant business/computer courses. ~ You have experience and knowledge working with child development and relevant services and community supports for children with special needs and their families in Durham Region.

This position requires superior time management skills, a high level of accuracy with attention to detail, and demonstrated proficiency in data entry; for some assignments experience with scheduling is an asset. Preference will be given to candidates with experience in scheduling client appointments in a fast-paced environment.

Grandview

Kids aims to be deliberate in our consideration of diversity, defined as differences in race, colour, place of origin, religion, immigrant and newcomer status, ethnic origin, ability, sex, sexual orientation, gender identity, gender expression, and age. Recognizing and valuing diversity and equity must be accompanied by concerted efforts to ensure the inclusion of diverse and underrepresented populations, meaning that individuals must be and feel valued, respected, and equally supported.

Grandview

Kids is committed to complying with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The lands, waters, nature and sky that Grandview Kids is privileged to exist within have long been home to the Michi Saagiig Anishinaabeg. We are responsible for building stronger relationships with clients, caregivers, partners and colleagues from First Nations, Métis and Inuit communities.

Through our shared values of belonging, excellence, connection discovery and celebration, Grandview Kids commits to seeking truth and upholding reconciliation.

📌 Team Assistant (Client Services) (Ajax)
🏢 Grandview Children s Centre
📍 Ajax