Launch your career as a Technical Support Analyst with D2L, enhancing educational experiences while resolving technical issues in a fast-paced helpdesk environment. This role offers the chance to support clients using Brightspace products across various sectors. D2L seeks a dedicated support professional to engage with clients from K12, Higher Education, and enterprise settings.

You'll leverage strong troubleshooting and problem-solving skills to deliver timely, accurate solutions while adhering to KPIs. Additionally, effective communication and customer service abilities are critical for providing an exceptional client experience. Key Responsibilities:

- Resolve complex client issues via chat, phone, or email
- Identify and fix site-related technical problems




- Log and update support calls in our tracking system
- Offer feedback on product design and efficiency
- Craft support documents and knowledge-based articles

Requirements:

- Enrolled in Computer Science or related field
- Proven SQL writing experience
- Familiarity with programming languages like Java and XML
- Strong analytical and decision-making skills
- Bilingual in English and French is an asset

Enhance client engagement and streamline technical support solutions as a key team member at D2L.

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