We are seeking a detail-oriented, fully bilingual Operations Officer II to join our Power of Attorney (POA) team within a leading financial institution.

In this role, you will support clients who require substitute decision-makers to manage their finances.

You will be responsible for reviewing, interpreting, and processing complex legal and financial documents submitted by branch partners to ensure full compliance with internal policies, procedures, and provincial legislation.

Job Title: Operations Officer II Bilingual (English/French) Location: Mississauga, Ontario (Hybrid: 4 days onsite / 1 day remote; 100% onsite during initial 4-week training) Position Type: 12-Month Contract (Extension and Permanent Conversion Possible) Pay Rate$ 30.37 Advantages Career Growth: Strong potential for contract extension or permanent conversion based on performance and business needs.

Professional Network: Opportunity to work with and build connections within a premier Canadian financial institution.

Work-Life Balance: Hybrid work model providing flexibility after the initial 4-week training period.

Collaborative Setting: Join a supportive, team-oriented culture of 13 professionals with comprehensive hands-on training provided.

Responsibilities Review and interpret complex Power of Attorney (POA) and legal documents to ensure alignment with provincial legislation and corporate policies.

Process compliant files and update banking systems accordingly; issue standard deficiency communications for incomplete or inaccurate submissions.





Maintain high standards of accuracy and decision-making while operating under strict Service Level Agreements (SLAs).

Manage daily intake volumes, balance back-office document processing with internal phone/written communications, and utilize AI technology to streamline workflows.

Collaborate effectively with internal branch partners to resolve documentation discrepancies and clarify requirements.

Participate in daily team huddles (30 minutes) and stay updated on evolving legislative requirements and operational guidelines.

Qualifications Language Proficiency: Fully bilingual in English and French (fluent in both written and verbal communication).

Experience: 24 years of experience in the banking/financial services industry (experience as a Financial Advisor with strong knowledge of core products like chequing, savings, debit, and credit is highly preferred).

Technical Skills: Proficient in Microsoft 365 (Excel, Word, Outlook) and comfortable utilizing AI-driven office tools. SLA Experience: Proven track record of working effectively within SLA-driven, high-volume environments.

Education: Post-secondary education completed.

Nice-to-Have Assets: Background in legal operations, experience handling legal/government documentation,



or direct exposure to Power of Attorney (POA) processing.

Summary If you are interested in the bilingual operations officer position please apply online today! Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada''s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

📌 Bilingual Operations Officer - 58644 (Mississauga)
🏢 randstad canada
📍 Mississauga