SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.

SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us.

Temp Quality & Training Specialist POSITION TYPE: Contract, Full time LANGUAGE: English, French is an asset OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism. Make a difference by supporting and collaborating with a vibrant and creative community Get involved in the rapidly changing creative space Advocate for and empower the creative community Together, we’ll help music creators earn more income and make a living 35-hour workweek schedule (possible flexible work options i.e., Access to SOCAN fitness facility ~ The role of Quality and Training Specialist is responsible for developing and maintaining quality standards throughout operational teams.





Part of this role will be to support developing system requirements for improvements and process changes that include quality controls. They will be expected to take the lead in user testing of system changes and improvements. The Quality and Training Specialist will also track and provide feedback regarding quality metrics to Team Leads and Process Stream Managers within the operational teams in Royalty Operations, Royalty Collections and Royalty Services teams.

Training and onboarding of new hires as well as training staff on existing and new processes will also be under the purview of this role. The knowledge of English is required for this position as the position requires to interact on a constant and regular basis with English-speaking members/client Preparation and implementation quality metrics and controls within the operational teams Routine monitoring and reporting of quality metrics and controls within the operational processes and providing feedback on those (progress, potential areas of improvement) to Team Leads and Process Stream Managers across departments Review and verification of high earning works in preparation of each Distribution (Domestic & Foreign) Create and maintain content for resource materials and training documentation including supporting materials such as Standard Operational Procedural documents.



Create and maintain training schedules including planning and designing training sessions for both virtual and in-person training as required Support and conduct Training sessions virtually or in-person as needed Training and quality monitoring of both internal staff and external vendors supporting the operational processes Assist in development of requirements on process and system improvements/changes, including ensuring quality controls are in place in processes Preparation of test cases for quality and user testing Lead system testing for operational teams Experience with process quality management and training Previous experience with documentation of processes and training material Customer service / care experience Advanced Microsoft Office Suite Previous experience working with vendors is an asset University degree or college degree is an asset Music industry experience is an asset Business writing skills Customer-centric thinker Customer-centric thinker SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities.

Should you require accommodations please contact us directly at [email protected] and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique). #

📌 Temp Quality & Training Specialist (Toronto)
🏢 SOCAN
📍 Toronto