Job Description Jira Service Management Developer Java, Python & AI Automation Key Responsibilities Design and scale Jira Service Management portals, intake forms, request types, custom fields, workflows, approvals, queues, SLAs, permissions, and validation rules.

Build automation that classifies, prioritizes, routes, assigns, and tracks work with minimal manual intervention.

Develop reusable workflows for task creation, subtasks, dependencies, notifications, escalations, SLAs, and status transitions.

Build production-grade Java services, utilities, and integrations supporting Jira intake automation and enterprise workflows.

Use Python and other scripting languages to develop automation, integration utilities, AI workflows, and operational tooling.

Develop and maintain REST APIs, webhooks, middleware, and event-driven integrations using Java, Spring Boot, Python, JSON, and Apply AI and intelligent automation to classify requests, extract structured data, recommend priority and ownership, identify duplicates, and improve routing accuracy.

Integrate Jira with Confluence, Slack, Microsoft Teams, Git

Hub, Azure Dev

Ops, email, identity platforms, and other enterprise systems.

Design responsible AI workflows with validation, confidence thresholds, explainability, security, privacy, human review, and fallback mechanisms.

Create dashboards and reporting for intake volume, demand patterns, aging, throughput, SLA performance, routing accuracy, and automation effectiveness.





Troubleshoot production issues using logs, metrics, audit records, distributed tracing, and test cases.

Establish testing, monitoring, deployment, rollback, access-control, security, and governance practices for Jira, Java, Python, and AI solutions.

Partner with engineering, product, program management, QA, operations, and business teams to convert ambiguous requirements into reliable systems.

Document technical designs, business rules, AI behavior, integration contracts, security controls, and operational procedures.

Required Qualifications / Skillsets 3+ years of experience administering, developing, or automating Jira, preferably Jira Service Management.

Hands-on experience with Jira Service Management forms, request types, workflows, custom fields, queues, SLAs, permissions, notifications, approvals, and dashboards.

Qualified experience developing production applications or services in Java, preferably with Spring Boot, and/or Python.

Experience with Jira REST APIs, webhooks, JSON, methods, and authentication mechanisms such as OAuth 2.0, API tokens, and service accounts.

Practical experience applying AI, generative AI, natural-language processing, or intelligent automation to business workflows.

Proficiency with SQL and at least one scripting language such as Python, Java

Script, Groovy, or Power

Shell.

Experience designing scalable, secure, observable Requirements Sailpoint

📌 Jira Service Management Developer – Java, Python, AI Automation & REST APIs (Toronto)
🏢 Astra North Infoteck
📍 Toronto