Elevate your career with NTT DATA as a Remote Bilingual Customer Service Specialist. Provide outstanding support while making a difference in customer relationships from the comfort of your home.
As a key member of NTT DATA's Customer Care Centre, you will handle customer inquiries via phone, email, and chat. This full time remote role in Canadian provinces emphasizes responsiveness and professionalism. You will navigate systems efficiently to resolve issues and enhance customer loyalty by providing timely, accurate information.
Key Responsibilities:
• Resolve customer inquiries through multiple communication channels
• Analyze information to determine appropriate responses
• Document interactions and maintain accurate call history




• Stay informed on program information and corporate products
• Promote NTT DATA’s services with product knowledge
Requirements:
• Post-secondary degree or diploma
• Call center experience in customer service roles
• Bilingual in French and English, with strong writing skills
• Proficient in Microsoft Office and keyboarding
• Flexible with rotational shifts including evenings
Utilize your communication skills and customer service experience to excel as a Bilingual Customer Service Specialist at NTT DATA.
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📌 Remote Bilingual Customer Service Specialist (Halifax Regional Municipality)
🏢 NTT DATA North America
📍 Halifax Regional Municipality