The Director, Software Engineering will lead the evolution of Manulife's Software Engineering Shared Services function within Global Technology.

This leadership role is accountable for establishing a scalable engineering operating model, driving engineering excellence, improving software delivery quality, and accelerating adoption of AI-enabled software development practices.

The successful candidate will work across engineering, architecture, cybersecurity, platform, and operations teams to advance modern software engineering capabilities, strengthen operational resilience, and build high-performing engineering teams that deliver measurable business value.
**Position Responsibilities**
Lead and mature the Software Engineering Shared Services operating model across GFT, including intake management, prioritization, capacity planning, demand visibility, delivery forecasting, and service governance.

Drive engineering delivery excellence through improved software quality, release management, automated testing, CI/CD adoption, operational resilience, and continuous improvement practices.

Establish engineering standards, guardrails, and reusable development practices across software delivery, secure development, Git

Hub workflows, release processes, and engineering metrics.

Champion AI-assisted software engineering and autonomous SDLC practices to improve developer productivity and engineering effectiveness.

Partner with Architecture, Cybersecurity, Platform Engineering, Operations, and Quality Engineering teams to align engineering practices with enterprise standards and business priorities.

Lead incident response, vulnerability remediation, disaster recovery readiness, and production stability initiatives across software engineering services.

Build, coach, and develop a high-performing team of engineering leaders and engineers while fostering a culture of accountability, innovation, collaboration, and continuous learning.

Leverage engineering metrics and dashboards to improve visibility into demand, delivery health, technical health, capacity, cost optimization, and engineering performance.
**Required Qualifications**
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent practical experience.
12+ years of progressive experience in software engineering, technology delivery, platform engineering, or engineering leadership roles.
5+ years of people leadership experience leading engineering managers, technical leads, or distributed engineering teams.

Demonstrated experience building, scaling, or operating engineering shared services, platform teams, developer enablement, or engineering excellence organizations.

Strong knowledge of modern software engineering practices, including CI/CD, Dev

SecOps, automated testing, cloud-native development, APIs, observability, release management, and operational resilience.

Experience leading software delivery health,



production support, incident management, risk remediation, and quality improvement initiatives in complex enterprise environments.

Proven ability to influence and collaborate across matrixed organizations while balancing competing priorities and stakeholder expectations.

Strong communication, coaching, organizational, and strategic leadership skills.
**Preferred Qualifications**
Experience within financial services, insurance, or other highly regulated industries.

Experience implementing AI-assisted software development, developer productivity tooling, or autonomous SDLC practices.

Knowledge of Git

Hub modernization, engineering automation platforms, and software engineering enablement programs.

Experience with budgeting, vendor management, capacity planning, and resource optimization.

Experience leading large-scale engineering transformations and organizational change initiatives.

Professional certifications in Agile, SAFe, Scrum, Cloud Technologies, Dev

Ops, or related disciplines.

Master's degree in Computer Science, Engineering, Business Administration, or a related field is considered an asset.
**_When You Join Our Team_**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a versatile environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual,



características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$113,260.00 CAD - $210,340.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Director Software Engineering (Waterloo)
🏢 Manulife
📍 Waterloo