Help Build Canada’s Next Generation Personalized Learning Platform Every learner deserves individualized support that helps them reach their full potential.

At Lightwell

Learning, we are building PEAK, an AI-enabled platform that enables educators to deliver more personalized, effective, and scalable learning. By combining AI, workflow automation, and data-informed insights, PEAK enhances the human relationships at the heart of exceptional education.

Lightwell

Learning is one of British Columbia’s fastest-growing education nonprofits, supporting more than 1,250 learners annually. We are looking for an exceptional Product Manager who wants to help build a category-defining platform with meaningful social impact. PEAK is a custom-built operational and learning platform that supports every stage of the learner journey, including: learner progress monitoring ~ This is an opportunity to help define the future of individualized learning in Canada.

You will help build one of Canada's most ambitious education technology platforms while working directly with educators, researchers, software engineers, and organizational leaders. Your work will directly influence how individualized learning is delivered across Canada and help shape a platform with national impact. Joining us means becoming part of a passionate, cooperative team committed to innovation, impact, and inclusion.

Build a product with meaningful social impact Help define the long-term vision of PEAK Work alongside a growing team of software engineers The Product Manager serves as the bridge between educators, operational teams, software engineers, and organizational leadership. You will lead product discovery, roadmap development, prioritization, release planning, and continuous improvement while ensuring every investment in PEAK creates measurable value for learners, educators, and the organization. Working closely with the Senior Manager, Technology, developers, operational leaders, and frontline educators and admissions team, the Product Manager will translate organizational needs into clear product direction, guide prioritization and planning,



coordinate implementation and rollout, and lead the measurement of whether new features achieve their intended value.

This is not solely a project management role.

The Product

Manager will be responsible for helping ensure that PEAK remains coherent, useful, scalable, and closely connected to both our mission and organizational workflows. The successful candidate will be an exceptional communicator and systems thinker who can navigate ambiguity, build trust across technical and non-technical teams, and balance immediate operational needs with long-term product direction. Helped define the long-term vision of PEAK Product Discovery and Requirements Development Act as the primary bridge between operational teams, program teams, organizational leadership, and PEAK development.

Translate complex needs into clear product requirements, user stories, acceptance criteria, process maps, and implementation guidance. Continuously validate assumptions through user interviews, observation, experimentation, and data. Develop and maintain a deep understanding of PEAK’s current capabilities, operational workflows, active development streams, technical dependencies, and future opportunities.

Help leadership assess the operational value, organizational impact, complexity, urgency, and cost-benefit of potential initiatives. Ensure that individual features contribute to a coherent and sustainable platform rather than a collection of disconnected solutions. Balance short-term operational priorities with longer-term platform scalability, maintainability, and user experience.

Planning, Prioritization, and Roadmap Management Organize, maintain, and refine the product backlog in collaboration with technical leadership.



Evaluate and prioritize work based on user impact, organizational value, urgency, effort, technical dependencies, risk, and strategic alignment. Coordinate roadmap priorities with organizational leadership and development team capacity.

Support release planning, sequencing, sprint preparation, and longer-term product planning.

Development

Coordination and Execution Provide ongoing coordination among developers, operational stakeholders, and organizational leaders throughout implementation. Monitor whether development remains aligned with approved requirements and intended outcomes. Support decisions when requirements need to be clarified, adjusted, or reduced during implementation.

Maintain visibility into development progress and communicate relevant updates to stakeholders. Testing, Rollout, and Adoption Coordinate user acceptance testing and structured feedback collection before releases. Develop testing plans, scenarios, success criteria, and processes for documenting feedback.

Work with developers and stakeholders to assess and prioritize issues identified through testing. Coordinate rollout plans, release communications, documentation, training materials, and adoption support. Monitor early adoption and help resolve issues that arise following release.

Product

Measurement and Continuous Improvement Assess whether product changes have improved workflows, reduced staff time, increased consistency, enhanced service quality, or achieved other intended outcomes. Use evidence, feedback, and product data to inform future prioritization and improvements. Help shift the organization’s focus from completing implementation to achieving meaningful and measurable impact.

Translate effectively between technical and non-technical audiences. Provide clear, concise updates about product priorities, decisions, timelines, dependencies, and risks. Exceptional product planning, prioritization, and organizational skills.

Demonstrated ability to translate between technical and non-technical audiences.

📌 ▷ Urgent: Responsable produits automation H/F (Burnaby)
🏢 Lightwell Learning Society
📍 Burnaby