Division: IGM Wealth Mgmt Ops & Contact Centres IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Division: IGM Wealth Mgmt Ops & Contact Centres IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments. Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment.

Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!

The Client

Relations department delivers critical front-line support to Advisors, Clients, Assistants, Specialists and other internal partners on business matters and products for multiple lines of business and across multiple service platforms. We work together to help our clients and colleagues achieve their goals. We rely on our teams to share knowledge and help one another.

TRAINING AND DEVELOPMENT You will begin with in office on-the-job training. It will allow you to directly experience the client relations environment and get to know your teammates. We encourage our employees’ development and offer numerous career opportunities, including a development plan with your leader and ongoing regular coaching.





Create effortless experiences when receiving and responding to inbound phone and email contacts from Advisors, clients, and other institutions, and ensuring we only do what is best for our clients. Deliver a reliable, proactive, consistent, and transparent service by turning interactions into meaningful friendly conversation that make callers feel engaged and confident in our service. Deliver value by maintaining knowledge and awareness of all policies, procedures and technologies including sharing information and feedback on recent policy changes and simplified business processes.

Build a culture of quality by assisting team members with problem resolution by providing and sharing information and experiences. Enable personal and departmental growth by participating in individual and team meetings with leadership to discuss call monitoring feedback, training and development needs, service levels, and providing feedback on business operation needs and trends by maintaining awareness of business needs and requirements. Fuel our future by supporting transformation and modernization, and promoting adoption for our Advisors and our clients as we go through our transformation journey.

Promote operational excellence by participating in special projects and assignments within the Client Services Division.

Customer Service Experience and Knowledge: Minimum 2 plus years in a diverse client service focused role, with front line client service and working with mutual funds/other investments experience.

Education: Post-secondary degree/diploma in a business discipline with relevant securities. Financial services courses is an asset. Excellent interpersonal and proven client service skills with an ability to interact across various situations.





Proficient PC skills including Microsoft office suite of products. Highly engaged and adaptive with emotional intelligence, agility, critical thinking, decision making, analysis and collaboration. Bilingual (French and English) is an asset.

Proficient in English or French, with the ability to convey messages clearly and effectively. Proactively seeks opportunities to enhance personal performance and contribute to team and process improvements.

COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.

EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.

RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background). In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development. We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process;

📌 Work From Home Representative (Winnipeg)
🏢 IG Wealth Management
📍 Winnipeg