Job Title: Application Production Support Analyst (Asset finance) Location: Montreal, QC (Hybrid) Duration: 12 Months Contract Position Overview We are seeking an experienced IT Systems Analyst III to join an Application Production Support team supporting critical Asset Finance & Securitization, Credit, and Working Capital platforms. This role will be responsible for providing production support, incident management, application monitoring, troubleshooting, deployment support, and technical project execution for business-critical applications operating in a 24x7 environment. The ideal candidate will have strong application support experience, knowledge of financial services systems, scripting capabilities, and experience supporting enterprise applications across Unix/Linux and Windows environments.

Key Responsibilities - Provide L1/L2 production support for mission-critical business applications.

- Monitor, troubleshoot, and resolve application, system, and data flow issues.
- Support Credit, Working Capital, Asset Finance, and Securitization applications.
- Manage incidents, problems, changes, and application deployments.
- Coordinate with operations teams to resolve technical issues.
- Support integrations between upstream and downstream systems.
- Participate in disaster recovery, backup recovery, and business continuity testing.
- Maintain application monitoring, performance tuning, and capacity planning activities.
- Ensure compliance with information security standards and governance frameworks.
- Support vulnerability remediation and server obsolescence initiatives.
- Document technical processes, workflows, and data flows.
- Participate in change control reviews and production readiness activities.
- Manage CyberArk bypass controls and related remediation efforts.
- Collaborate with stakeholders to prioritize support and project activities.




- Support modernization and automation initiatives, including AI-driven process improvements.

Required Qualifications - Bachelor's Degree in Computer Science, Information Technology, or related field.

- 5+ years of Application Production Support or Systems Analyst experience.
- Experience supporting enterprise applications in production environments.
- Strong knowledge of Incident, Problem, and Change Management processes.
- Experience with Unix/Linux and Windows server environments.
- Knowledge of SQL and PL/SQL.
- Experience with application deployments and installations.
- Proficiency in at least one scripting language:
- Python - Shell Scripting - Perl - Batch Scripting - Experience with ServiceNow, Jira, ITSM, or similar ticketing platforms.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and documentation skills.

Preferred Qualifications - Experience supporting financial services applications.

- Knowledge of Credit and Working Capital business processes.
- Understanding of Asset Finance & Securitization platforms.

Knowledge of

- Java/J2EE Applications - IBM MQ - WebSphere - ITIL Foundation Certification or equivalent experience.
- Experience with application security, governance, and compliance initiatives.
- Familiarity with CyberArk and access management controls.

Technical

Skills - Application Production Support - Change Management - Windows Server - Python / Shell / Perl / Batch Scripting - ServiceNow - Jira - ITSM Tools - Application Monitoring - Disaster Recovery - Capacity Planning - Performance Tuning Soft Skills - Robust analytical and troubleshooting abilities - Ability to manage multiple priorities - Self-motivated and proactive - Team-oriented with the ability to work independently - Strong organizational and documentation skills Participation in an on‑call support rotation is required. Support of business-critical applications operating in a 24x7 environment.

📌 Application production support (Montreal)
🏢 HireTalent - Staffing u0026 Recruiting Firm
📍 Montreal