Applications Support Sr AnalystApply: Hybrid: Mississauga Ontario Canada: Full time: Posted Today: 26992888The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of recent techniques and the improvement of processes and work-flow for the area or function. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.

Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. Work and performance of all teams in the area are directly affected by the performance of the individual. The Application Support Senior Analyst provides technical and business support for users of Citi Applcations.

This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

Maintains application systems that have completed the development stage and are running in the daily operations of the firm.

Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

Start of day checks, continuous monitoring, and regional handover.

Perform same day risk reconciliations* Develop and maintain technical support documentation.

Identifies ways to maximize the potential of the applications used Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

Ensures that storage and archiving procedures are in place and functioning correctly Formulates and defines scope and objectives for complex application enhancements and problem resolution* Reviews and develops application contingency planning to ensure availability to users.

Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

Participate in application releases, from development, testing and deployment into production.





Engages in post implementation analysis to ensure successful system design and functionality.

Identifies risks, vulnerabilities and security issues; Ensures essential procedures are followed and helps to define operating standards and processes.

Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

Provides evaluative judgment based on analysis of factual information in complicated and unique situations.

Directly impacts the business by ensuring the quality of work provided by self and others; Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Has the ability to operate with a limited level of direct supervision.

Acts as SME to senior stakeholders and /or other team members.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Recommended Qualifications: 5-8 years experience in an Application Support role.

Experience installing, configuring or supporting business applications.

Experience with some programming languages and willingness/ability to learn.

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

Good all-round technical skills Effectively share information with other support team members and with other technology teams* Ability to plan and organize workload* Consistently demonstrates clear and concise written and verbal communication skills* Ability to communicate appropriately to relevant stakeholde**Education: Bachelor’s/University degree or equivalent experience

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📌 Application Support Analyst Intern (Mississauga)
🏢 Citibank (Switzerland
📍 Mississauga