lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

The Assistant

Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our stores every day.

Assistant

Managers, Guest Experience are responsible for leading from the floor to build, manage, and develop team members.

Assistant

Managers, Guest Experience create an environment and a team culture where people feel a deep sense of belonging and have the opportunity to grow. Leadership and People Management Engage team members by helping them understand how their work supports the success of the store and of lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members.

Support Store

Manager in hiring and building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive key results and performance. Support ongoing learning and development of team members consistently and equitably by providing direct feedback, coaching, mentoring, and continuous development check-ins. Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing performance concerns.

Address employee concerns or issues, including knowing when to partner with internal support to take appropriate action.

Guest Experience And Community

Lead an exceptional guest (customer) experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching. Provide retail floor leadership to team members, including making in-the-moment decisions to maintain efficiency and effectiveness of retail floor coverage and operations. Resolve guest feedback and address emergent issues, including guest escalations and urgent requests, helping to “make it right” for guests.

Partner with other managers to review business data and metrics (e.g., quarterly business review, sales planning, and hiring strategy). pant wall, size store), destock, or minor visual merchandizing changes are accomplished. Open and close the store in accordance with the opening and closing procedures.



Understand and adhere to people safety policies and procedures to maintain a safe work setting.

Perform work in accordance with applicable policies, procedures, and laws or regulations.

People

Management ~ Leadership role directly responsible for subset of store employees as delegated by Store Manager Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Team Building: Creates and develops teams that maximize accomplishments; Change Management Leadership: Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation methods Work occurs on a variable schedule which could include early mornings, mornings, afternoons, evenings, late nights or overnights as well as weekends and holidays 1 year people management experience 1 year leadership experience, including experience managing business operations and administration and managing projects or processes Job Assets (i.e., Education: High school diploma, GED, or equivalent Bachelor’s degree or equivalent Experience: 1 year retail or sales specific management experience Experience: 1 year recruiting, hiring, or training employees Work may involve managing conflict or mediating problems between others or deescalating guest issues Work involves reaching out to meet and build relationships with strangers/new people, and to strengthen existing community partnerships Work is sometimes conducted on a computer or other technical devices, including to meet with others virtually Work involves moving through a store for most of a shift to help guests and accomplish work, but can also involve sitting for extended periods of time (i.e., Base Pay Range : $27.00 - $36.53/hour, subject to minimum wage in the location Target Bonus: 25% lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our offerings, employees in this position may be eligible for our competitive bonus program and equity offerings, subject to program eligibility requirements.

Recognizing Our Teams For Their Performance

And Dedication,



Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth Extended health and dental benefits, and mental health plans Savings and retirement plan matching People networks, mentorship programs, and leadership series (to name a few) The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. En établissant des standards élevés en matière de tissus techniques et de design fonctionnel, nous créons des produits et des expériences qui aident les gens à bouger, à croître, à tisser des liens et à se sentir bien. Le gérant adjoint responsable de l’expérience-invité joue un rôle primordial dans l’équipe de gestion du magasin : il s’assure que les membres de notre équipe et que nos invités (les clients) vivent une expérience de qualité dans nos magasins chaque jour.

Exerçant son leadership en magasin, le gérant adjoint responsable de l’expérience-invité assure l’intégration, la gestion et le développement des membres de l’équipe. Le gérant adjoint responsable de l’expérience-invité crée un environnement et une culture d’équipe où le personnel éprouve un profond sentiment d’appartenance et bénéficie d’occasions d’épanouissement. Ainsi, il veille à ce que son équipe offre une expérience-invité exceptionnelle qui respecte les valeurs et les directives de l’entreprise.

Leadership et gestion du personnel Encourager les membres de l’équipe en les aidant à comprendre que leur travail contribue à la réussite du magasin et au succès de lululemon dans son ensemble. Concrétiser la vision du gérant de magasin concernant le magasin et la transmettre en cascade aux membres de l’équipe. Assister le gérant de magasin pour les embauches et la consolidation d’une équipe forte et diversifiée qui inclut des membres aux expériences, aux antécédents et aux compétences divers pour obtenir des résultats et un rendement cibles.

Favoriser l’apprentissage et le développement continus de tous les membres de l’équipe du magasin de manière cohérente et équitable en fournissant une rétroaction directe, l’accompagnement professionnel, le mentorat et des vérifications continues du développement. Diriger les activités de gestion du rendement, notamment en offrant une rétroaction directe et en effectuant des vérifications continues, en favorisant la reconnaissance et la récompense de membres de l’équipe, en gérant la documentation du rendement et en abordant les préoccupations relatives au rendement. Assurer une expérience-invité exceptionnelle en magasin en #

📌 Assistant Manager, Guest Experience | Edmonton
🏢 Lululemon
📍 Edmonton