Assistant Manager, RestaurantApply: Hard Rock Hotel &

• Casino Ottawa: Full time: Posted Today: R12699Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very key to us. To see our fill list of Team Member Benefits please visit our career site: Description:**Company: Hard Rock Ottawa Hotel &

• Casino Location: Ottawa, OntarioJob Type: Full Time Permanent Is this a current vacancy? Compensation: $56,682 - $74,772/yearLicense Requirements: AGCO License, Smart Serve Certificate, Ontario Food Handlers CertificateOVERVIEW:The Assistant Food &

• Beverage Manager oversees all aspects of managing the Food &

• Beverage areas (dining room, gaming floor, outlets, etc.) with support of the Food &

• Beverage Supervisors to project Hard Rock’s high standards of service and professional hospitality at all times and to ensure guests are provided with an authentic experience that rocks.Accomplish F&B; objectives by contributing to strategic planning processes.

Work with the Food & Beverage Manager to develop and implement project plans and priorities that support the current and future direction of Hard Rock.

Create expectations, lead people, manage processes and hold people accountable for the agreed upon activities and timetables to ensure guests receive amplified service.

Develop, implement and evaluate training and performance management program.

Respond and seek resolutions to all guest concerns: live, by phone and email.

Work with Shipping and Receiving to manage inventory and the flow of goods.

Conduct regular inventories, manage controls and ensure achievement of food & beverage cost margins established in budget.

Maintain information on menus, prices, food and drink recipes, etc.

Review and develop Guest history records to enhance personalized service for repeat Guests.

Ensure control of all hard keys and electronic keys required to operate the department.

Monitor cash handling,



credit card totals and deposit slips to ensure accuracy of collections.

Inspect product levels and storage areas to determine if enough supply is on hand.

Work with other departments to accomplish tasks, as needed.

Perform duties in accordance with company standards, policies and guidelines, and in compliance with all required legislation, and ensure all is followed by team members.

Any combination of education, training or experience equivalent to a Bachelor’s Degree.

2-4 years managing food & beverage and hospitality industry experience required.

Deep understanding of Guest services.

Computer skills (Microsoft office).

Must be fluent in English and able to communicate effectively in both spoken and written English.

Must be Smart Serve certified and possess a valid Food Handler's Certificate (Ontario) Ability to create an enjoyable work environment, mentoring skills, multi-tasked, strong motivational skills.

Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.

Use logic to define problem, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations.The work environmental characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.

- Duties and responsibilities are typically performed in a professional office setting, but there may be times when you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

📌 Assistant Manager, Restaurant (Ottawa)
🏢 Hard Rock Hotel Cancun
📍 Ottawa