Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.

Job ID:

26-23304

Job Title:

AV Support Technician

Location:

Toronto, ON/Onsite

Duration:

11-12 months

Client:

Transportation

Pay Rate:

CAD $45/hr - $50/hr

Must have:

- 5+ years of experience in IT/AV support with a strong focus on conference room and meeting space AV environments.
- Hands-on experience supporting Google Meet Rooms hardware and software.
- Experience with Logitech Rally products, including Rally Bar, Rally Bar Mini, cameras, microphones, speakers, and room controllers.
- Experience supporting Neat Bar Pro or similar all-in-one video conferencing systems.
- Experience configuring and troubleshooting Logitech Room Scheduling Displays and room schedulers.
- Proven experience installing and configuring conference rooms, including mounting displays, installing cameras, running and terminating cabling, and provisioning AV equipment.
- Strong troubleshooting skills across AV hardware, conferencing platforms, audio/video systems, scheduling systems, and basic networking.
- Experience supporting Windows laptops/desktops and administering Apple/macOS devices in an enterprise environment.
- Working knowledge of networking fundamentals, including switches, Wi-Fi, TCP/IP, and AV-over-IP technologies.
- Experience using enterprise ticketing systems such as ServiceNow, Jira, Zendesk, or similar.
- Familiarity with AV signal types and connectors including HDMI, USB-C, SDI, Dante, and AVoIP.
- Excellent customer service, communication, documentation, and problem-solving skills.
- Ability to lift and install AV equipment weighing up to 50 lbs.
- AVIXA CTS (Certified Technology Specialist) certification or working toward certification.
- Experience with Crestron, Extron, Q-SYS, Poly, Yealink, Biamp, or similar AV ecosystems.
- Experience with audio DSP platforms and conference room control systems.
- Ability to read and interpret AV signal flow diagrams and technical schematics.
- Experience supporting live corporate events, webinars, or town halls is an asset.

Role and Responsibilities:





- Perform daily health checks and proactive AV sweeps of conference rooms to identify and resolve issues before meetings begin.
- Provide in office and remote support for conference room technologies, including Google Meet Rooms, displays, projectors, cameras, microphones, speakers, and conferencing peripherals.
- Troubleshoot and maintain Logitech Rally systems, Neat Bar Pro devices, and Logitech Room Scheduling Displays.
- Install, configure, test, and commission new conference rooms, including AV hardware, displays, cameras, cabling, and room controllers.
- Configure, calibrate, and maintain conference room audio systems to ensure high-quality audio and video performance.
- Diagnose and resolve hardware, software, networking, and scheduling issues affecting conference room functionality.
- Respond to IT Helpdesk escalations, manage support tickets, and provide timely issue resolution for end users.
- Maintain AV hardware inventory, spare equipment, software assets, and procurement records.
- Create and maintain technical documentation, standard operating procedures, and knowledge base articles in Confluence.
- Monitor AV system health, perform firmware/software updates, and coordinate with vendors for equipment maintenance and repairs.
- Assist with AV setup and technical support for internal meetings, town halls, webinars, and company events when required.
- Stay current with emerging AV and Unified Communications technologies and recommend improvements to enhance the meeting room experience.

If this opportunity matches your experience and career goals, please share your most updated resume for consideration. #RTA For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental,



and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity PrideGlobal and it's affiliates are an equal opportunity employer.

We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.

📌 AV Support Technician 26-23304 (Toronto)
🏢 Russell Tobin
📍 Toronto