At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. Join us as we grow our way into a future that reimagines what it means to deliver meaningful perks support and service. Reporting to the Assistant Manager, Benefits Services, you’ll be responsible for handling incoming telephone inquiries within a call centre environment for all lines of group and individual life and health benefits.

This involves providing benefits information and resolving member concerns and providing navigational support for our web and mobile app. Assist members with online registration and navigation for our web portal and mobile app. Provides timely and accurate information in response to incoming telephone inquiries using an automated telephone system, computer applications, training material and other applicable resources.

Resolves member complaints regarding coverage, claims and service, and documents outcomes for future reference. This includes clarifying members’ complaints, investigating the problem, developing solutions, making recommendations to management, and following up to ensure resolution. Works with the carrier to process claim adjustment requests and cheque stop-payments, and reissues requests related to claims adjudication issues, while ensuring decisions are made on a timely basis.

Identifies trends in claim adjudication errors and problems. Ensures a high level of customer satisfaction through effective support and excellent customer service, by providing quick and accurate service in a professional manor. Drafts letters and prepares and processes responses to routine correspondence, while adhering to established standards.





Issues member confirmation notices in response to member telephone inquiries and prints the necessary documents, as required. A post-secondary school diploma. A minimum of one year’s post-secondary training in insurance-related courses such as LOMA, HIAA or CEBS.

A minimum of one year’s experience in group health, dental and travel insurance. A minimum of one year’s experience in a call centre environment. Solid knowledge of group health, dental and travel insurance, as well as contracts and benefits.

The demonstrated ability to provide outstanding service in an accurate and efficient manner. Intermediate knowledge of Microsoft Office Suite applications. Rewarding salary and bonuses that truly value your dedication ~ Defined benefit pension plan for a financially confident retirement ~Flexible work-from-home and hybrid options ~ This position offers a competitive salary within a range of $47,649 - $65,573 , along with rewarding bonuses that recognize your dedication.

At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time. OGC is comprised of Ontario Teachers Insurance Plan (OTIP), Curo Claims Services, and Orbit Insurance Services. Candidate communications may refer to OGC when referencing any of the affiliated organizations applied to.

This recruitment process uses artificial intelligence tools to assist with screening and assessing applications. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities. Together, this includes fostering a diverse, equitable and inclusive environment for all.

📌 Benefits Services Representative - Call Centre (12-Month Contract) (Ontario)
🏢 OTIP (Ontario Teachers Insurance Plan)
📍 Ontario