API Support Analyst – L2/L3, REST/SOAP, API Integrations &

• Bilingual French Location: Toronto

• Hybrid 2 days a week We are seeking a Bilingual (English &

• French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents. Top 3 Required Skills L2/L3 Production Support experience for enterprise applications and integrations. Solid understanding of APIs (REST/SOAP), API troubleshooting, authentication, request/response analysis, and vendor integrations. Bilingual communication skills (English &

• French).



Top 3 Preferred Skills Experience with API management/testing tools such as Postman, Swagger, Apigee, MuleSoft, or API Gateway platforms. Knowledge of monitoring and logging tools such as Splunk, Dynatrace, AppDynamics, or ELK. Banking/Financial Services domain experience.

Experience ~5+ years of application support experience, including API and integration support. ~ Hands-on experience with REST APIs, JSON, XML, OAuth, JWT, SSL/TLS, and API security concepts. ~ Experience working with external vendors and third-party integrations.

📌 Bilingual API Support Analyst/REST/SOAP, API Integrations (Toronto)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Toronto