Bilingual Customer Service Representative Other Area(s) Contract Sep 9, 2026 Job Title: Customer Service Representative – Bilingual (French/English) Contract Length: 6 Months Location: Hybrid – Montreal, QC Federal Government Clearance Level Required: None Maplesoft Group is currently seeking a Bilingual Customer Service Representative for a 6-month contract opportunity. This role will provide high-quality customer service to active and retired benefits participants through phone, chat, and email. The successful candidate will assist with inquiries, provide accurate information, resolve issues, and collaborate with internal teams to address more complex requests.

This is a dynamic, customer-focused environment supporting some of the largest organizations in Canada with employee benefits administration and HR technology solutions.

The Customer Service

Representative (CSR) is responsible for delivering skilled and responsive customer service to active and retired perks participants. The CSR will handle inbound calls, secure online requests, emails, and chats in both French and English. Provide professional and courteous customer service by phone, email, and chat in both French and English.

Respond to inquiries from active and retired benefits participants and provide accurate information.



Identify recurring issues and provide recommendations to improve processes and customer service. Participate in ongoing training, coaching, team meetings, initiatives, and special projects.

Navigate computer systems, Microsoft Windows, and related applications to access required information. Manage high-volume interactions while maintaining professionalism and service quality. Work overtime when required to meet business needs.

Minimum 1 year of customer service-related experience. Fluency in both French and English, written and verbal. Strong customer service and problem-solving skills. Strong computer skills, including Microsoft Windows navigation and keyboarding.

Previous call centre or contact centre experience. Previous experience in employee benefits administration.

Experience working with benefits administration systems or HR technology platforms. Demonstrated ability to identify process improvements and make recommendations. We use AI-assisted tools to help screen and organize applications.

These tools do not replace human judgment, and all hiring decisions are made by people. Please note that data collected by the Company may be stored or processed on servers located outside of Canada. Accommodations are available upon request throughout the recruitment process. #

📌 Bilingual Customer Service Associate - Spanish/English (Montreal)
🏢 Maplesoft Group
📍 Montreal