Become a Bilingual Customer Service Agent with ESC in Montreal, where you'll engage with customers in both English and French. This role offers full remote flexibility for those based in Montreal. As a full time Bilingual Call Centre Customer Service Representative, you'll act as the first point of contact for clients, ensuring top-notch support and issue resolution across all ESC services.

Your responsibilities will include managing customer inquiries, processing orders, and maintaining accurate records while adhering to service level agreements. Key Responsibilities:

- Serve as the primary contact for customer needs and support
- Resolve issues by implementing solutions and escalating when necessary
- Process customer orders with accuracy and care
- Track requests to ensure timely resolutions
- Maintain detailed records in the Eservice system Requirements:
- Bilingual in English and French, both oral and written
- Prior customer service or call center experience
- Post-secondary education or equivalent experience preferred
- Familiarity with corporate supply products
- Self-motivated and able to work independently and in teams Provide exemplary support in this hybrid bilingual role at ESC to enhance customer satisfaction.

📌 Bilingual Customer Service Agent in Montreal (Toronto)
🏢 ESC Corporate Services
📍 Toronto