Bilingual Client Support Specialist, Special Accounts Full-Time, PERM Hours: Monday-Friday 8:30am-5:00pm, 1 hour lunch Salary: Up to 65K + Yearly Bonus Our client is a leading pharmaceutical distribution channel that continues to grow. Due to this tremendous growth, they are looking for a talented professional to join their Customer Service team.

The Client Support

Specialist, Special Accounts & Narcotics is responsible for executing day-to-day Manufacturer Specialty Account and Narcotic program activities for an assigned portfolio of customer accounts, including manufacturers and healthcare partners. The role supports the Director of Customer Service by managing and coordinating specialty account and narcotic programs, supporting new account and product onboarding, building relationships with internal and external healthcare stakeholders, resolving inquiries, and delivering exceptional customer service that supports organizational and patient care priorities.

Yearly

Bonus ~ Opportunity for Growth to Supervisory roles or Project Management positions ~3 weeks' vacation ~ Personal/sick days + client is flexible ~ Post-secondary education in Business Administration, Healthcare Administration, Life Sciences, Pharmacy, Supply Chain, or a related field is preferred. ~2-3+ years of experience in customer service, client support, account coordination, healthcare, pharmaceutical services,



specialty programs, or a related setting is preferred. ~ Experience supporting specialty pharmaceutical accounts, narcotic or controlled-product programs, manufacturer programs, pharmacies, hospitals, or healthcare stakeholders would be a strong asset. ~ Experience coordinating complex customer programs, new account/product onboarding, issue resolution, and cross-functional stakeholder support is preferred. ~ Knowledge of regulated healthcare, pharmaceutical, narcotic, or controlled-substance environments would be considered an asset. ~ Strong proficiency with ERP systems, Microsoft Office, and customer/account management tools. ~ Excellent attention to detail, documentation, follow-up, and data accuracy skills. ~ Strong analytical, problem-solving, and organizational skills with the ability to manage multiple priorities and sensitive customer issues. ~ Excellent communication and relationship-building skills with the ability to work professionally with manufacturers, healthcare partners, pharmacies, members, and internal stakeholders. ~ Experience in pharmaceutical, healthcare, hospital, pharmacy, distribution, supply chain, or another regulated environment would be considered an asset. ~ Bilingual English/French language skills are essential for this role #

📌 Bilingual (French/English) Customer Care Specialist (Mississauga)
🏢 Beyond Bilingual
📍 Mississauga