About Family Service Nova Scotia:

Family Service Nova Scotia (FSNS) is a community-based provincial organization that has been offering a wide variety of programs and services to Nova Scotians since 1969. Supporting our service users is at the centre of everything we do!

FSNS continuously adapts to meet service user needs through collaboration with funding and community partners. We provide services for individuals, families, and communities across Nova Scotia, ensuring a warm, welcoming, and non-judgmental environment.

We employ a person-centred approach, treating each service user uniquely and working together to achieve personal goals. A trauma-informed approach is integrated into all operations, respecting service users’ experiences and resilience.

FSNS meets service users where they are by offering flexible hours, various modalities for engaging in services, and connections with service users in various locations, including FSNS offices, community spaces, and virtual platforms.

Our Mission

Our mission is to work alongside individuals, families, and communities to honour their diversity and strengths while creating space for self-exploration and supporting them in maintaining healthy relationships.

Why Work with Us?

At Family Service Nova Scotia, we believe that our team is our greatest asset. We are dedicated to creating a workplace that values collaboration, innovation, and professional growth. When you join us, you can expect:

- Hybrid work model
- A competitive compensation package which includes Health, Dental and Pension
- A dynamic and diverse workforce
- Flexible work hours
- A solid commitment to family and community
- Generous holiday package beyond stat holidays
- A supportive team environment
- A culture of innovation and growth
- Opportunities for growth and advancement

POSITION: Business Operations & Administration Lead

LOCATION: Antigonish, Nova Scotia

ABOUT THE ROLE:

We're looking for a highly organized and proactive Business Operations & Administration Lead to join our team in Antigonish, Nova Scotia.



This is a full time, permanent position with a hybrid work arrangement.

Reporting directly to the Director of Business Development, you'll be a key partner to the Director, keeping communications current, projects moving, and daily operations running smoothly across payroll, finance, infrastructure, IT, human resources, and communications. You'll also play an important role in supporting the organization's continued growth.

The ideal candidate is a strong communicator and natural problem solver who enjoys bringing structure and accountability to a busy, growing organization.

KEY RESPONSIBILITIES:

Operations & Administration

- Assist & coordinate daily operational and administrative priorities across payroll, finance, infrastructure, IT, human resources, and communications.
- Track projects, deadlines, action items, and deliverables, keeping priorities on track and the right people informed.
- Maintain accurate and organized business records, contracts, databases, and documentation, with a focus on secure and centralized file management.
- Identify opportunities to improve operational efficiency and implement better processes, systems, and tools.
- Assist with reporting, budgeting, forecasting, and other administrative functions as required.
- Prepare correspondence, reports, presentations, proposals, and other business materials.

Business Development & Special Projects
- Support business development initiatives, including research, pipeline tracking, and relationship management.
- Coordinate information and activities across internal teams and external partners.




- Support special projects and strategic initiatives led by the Director of Business Development.

Qualifications & Skills
- 5 years of experience in business operations, administration, executive support, office management, or a related role.
- Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
- Strong written and verbal communication skills, with a professional and approachable style.
- Exceptional attention to detail and a commitment to accuracy.
- Strong analytical skills and a practical approach to problem solving and decision making.
- Technical proficiency with various online platforms, and a focus on Microsoft 365, including Outlook, Word, Excel, Teams, and OneDrive/SharePoint.
- Strong professional judgment, with the discretion to manage confidential executive communications and sensitive information responsibly.
- Motivated and dependable, with the confidence to work independently and manage your own workload.
- A diploma or degree in business administration, management, or a related field is an asset; equivalent work experience will also be considered.
- Experience in non-profit is an asset.

In accordance with hiring priorities, Canadian citizens and permanent residents will be given preference. All applicants are asked to clearly state their citizenship or residency status, and those wishing to be considered for this designated position should self-identify.

Family Service Nova Scotia is an equal opportunities employer. If you are interested in the position, please send an email with a resume to:

Nancy MacDonald, Chief Executive Officer

Family Service Nova Scotia

E-mail: [email protected]

Job Type: Full-time

Pay: $80,000.00-$90,000.00 per year

Benefits

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Mileage reimbursement
- Paid time off
- RRSP match
- Vision care
- Work from home

Work Location: Hybrid remote in Antigonish, NS B2G 2C3

📌 Business Operations & Administration Lead (Antigonish)
🏢 Family Service Nova Scotia
📍 Antigonish