You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. As a Business Process Manager, you will play a key role in leading business process change management initiatives and providing business process management expertise in support of Fidelity Canada strategic goals. You will lead change management projects, provide comprehensive support to business led activities on Fidelity Canada projects, and enhance organization’s capabilities to address operational inefficiencies and find opportunities for improvement.

You should consider this opportunity if you are passionate about continuous improvement, have demonstrated experience in business process optimization and possess strong critical thinking skills.

Business Process Management

Lead discovery work for business initiatives and facilitate problem solving workshops among cross-functional working groups and stakeholders. Analyze complex business issues, identify pain points, and communicate issues in a logical thought sequence to stakeholders. Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks.

Business Process

Design that provides value added solutions to business groups aligning with risk,



regulatory and compliance requirements. Assignment & Initiative Management Lead business change management assignment to successful completion including engaging and supporting business stakeholders to achieve desired outcome of improved operational processes, reduced risk, and enhanced client experience. Through assignments on cross-functional projects’ teams, BPM will be accountable for preparing or coordinating documentation of changes in business processes (process flow-charts in current and post state), post-implementation operating procedures, and target operating models.

Support development of process documentation, procedures, technical requirements, and end-user materials for change initiatives. BPM will also provide necessary support to Learning & Development team in creation and delivery of training material as they relate to changed business processes. Prepare effective communication and presentations for stakeholder groups and senior management.

Develop and maintain a strong alliance with the Fidelity Canada Risk team to ensure a strong focus on risk reduction is an integral aspect of our program. Identify process risks and collaboratively, along with other stakeholders, design solutions to minimize the impact of such risks. Develop and maintain robust relationships with business partners across Fidelity Canada to ensure operational excellence program is responsive to business needs and enhances client experience.

Collaborate with technology implementation partners to propose and implement digitalization and automation solutions that align with the organization’s goal of creating a digitally enabled workplace. Collaborates with business partners to understand their process management needs and promotes BPM techniques that can support their automation and operational efficiency efforts. Post-secondary education in the areas of IT,



Business or related field are preferred or equivalent experience.

Business Process

Analysis/Management education and/or related work experience. A minimum of 3 years work experience in the roles related to Business Process Management, Process Improvement or Operational Excellence Lean Six Sigma certifications (Green Belt or Black Belt) would be considered an asset. Demonstrated experience in business process management and improvement Organizational awareness, focus on key partnerships, teamwork and relationships building.

Business case development and financial modelling Solid understanding of finance industry and core business processes. Solid understanding of technology trends. 100% remote and hybrid work arrangements ~ Health benefits and coverage, with no requirement for employee paid premiums, including up to $5,000 for therapy ~ Health Care Spending Account ~ TELUS Health Virtual Care app ~ Up to $650 for home office equipment ~ Generous time off policy ~Access to over 11,000 training and development courses ~ Pregnancy/Parental/Adoption Leave - Fidelity will top-up to 100% of your salary for a period of25 weeks Base Salary and Discretionary Performance Bonus Total annual cash compensation (base salary pus target bonus) ranges from $111,000 to $146,000, based on your experience and qualifications. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Fidelity

Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. Canada's Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today's Youth Best Workplaces for Women Best Workplaces in Financial Services & Insurance HRD - 5-Star Diversity & Inclusion Employer TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting

📌 Business Process Manager - Telecommute (Mississauga)
🏢 Fidelity Canada
📍 Mississauga