Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. We're a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. We have everything we need to inspire our customers.

The Call Centre

Agent fields incoming customer repair and service requests via telephone and email, to determine the best course of action to provide the customer immediate service. Once the best course of action is determined, they then document, track, and follow the request through to completion, interacting with external and internal customers, suppliers, technicians, and various internal departments, to facilitate a smooth and satisfactory resolution to the customer service issue.

Compensation : $25.50 per hour ~ Respond to incoming requests, coordinate and book service appointments with Trail technicians or 3rd party service providers ~ Follow up on existingservice requestsand check the status on exchanges/authorizations and customer escalations ~ Createservice requestsbased on customer needs,



taking into account history of the specific appliance ~ Create/submit online service requests and internal service requests ~ Request return authorizations (RA) from manufacturer's and work with theReverse Logistics and Sales Support departments to help facilitate exchanges ~ Continuous follow up on multiple service orders ~1 to 2 years call centre experience ~ Solid customer service focus and excellent communication skills ~ Ability to deescalate and control calls ~ Knowledge of Microsoft Office: Excel, Outlook and Word ~ Fluent in written and spoken English ~ Preference will be given to those candidates who are fluent in Mandarin and/or Cantonese ~ Creating great experiences for customers post-delivery ~ Collaborating with internal departments and 3rd parties to coordinate the post delivery service experience ~ Problem-solving and handling customer inquiries and concerns ~ Providing a world class customer service experience ~ Merit Performance ~ We inspire possibilities, make shopping ridiculously easy, and help create special moments at home.

📌 Call Centre Agent (Service & Repair) - Delta (926)
🏢 trailappliances
📍 Vancouver