Transform customer satisfaction as a Case Management Specialist at Concentrix in North York, ON. Play a key role in resolving customer issues while working in a supportive, innovative workplace. This position seeks a passionate individual with 2-3 years of experience in de-escalation and problem-solving.

At Concentrix, you will be part of a diverse team making a difference for well-known global brands. This role focuses on addressing sensitive escalations and continuous improvement of customer experiences while promoting a culture of growth and support. Key Responsibilities:

- Resolve sensitive customer escalations effectively
- Troubleshoot and prioritize customer issues
- Answer inbound calls from customers and retailers
- Enhance Customer Experience through feedback
- Support team members in achieving success Requirements:
- High School Diploma or GED required
- 2-3 years in de-escalation and communication
- Proven leadership in customer experience
- Strong analytical and time management skills
- Ability to handle multiple issues simultaneously Leverage your problem-solving and leadership abilities to excel as a case management professional with Concentrix.

📌 Case Management Specialist in North York (Toronto)
🏢 Concentrix
📍 Toronto